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Business Profile

Scientific Instruments

VWR Scientific

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Scientific Instruments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 items, an incubator in october. That was never delivered on time in november. Then I contacted them as I neede another item urgently. They agreed to deliver the incubator next day but I asked them to deliver the other item urgently. I got a date of 12/20 and once again, they never shipped it. The first item, the deliverer is saying maybe I will think about it the week of 12/30 after sitting on it for over 2 months. They dont even see it as fraud and theft after taking our immediate payment of nearly 10k for the incubator and nearly 7k tfor the urgent cryo hat was promptly paid. ***-AVANTOR website for complaints is terrible and they dont care to call or reply unless you threaten to file with their leaders who cannot be reached as contacts are not given, and the last resort I have is to go to you and the police to get my paid for goods that are very delayed and it is costing huge monies that are non-profit, we are academics so we must seem easy to defraud this way with endless delay on paid items.

    Customer Answer

    Date: 12/30/2024

    I have not heard from the business in response to my complaint. They have made excuses for delaying service, called their fraud of changing a past email a 'mistake', and I am still being forced to wait for the arrival of the item. Their irresponsibility is unacceptable. 

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