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Business Profile

Transmission

Franklin Transmission and Auto Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had my sons truck brought there and a new transmission was put in a few weeks later. A new radiator was put in this all took place in February. There was a warranty of one year total cost was approximately $7000. The transmission broke in May they had his truck from May 26 until mid August still broken into this day last night. The radiator went when I called to tell them they only had one week to fix this and it was a hardship for him to not have a vehicle for longer than that. The woman, I spoke to became agitated as I continue talking to her, which I clearly am slightly agitated myself, she hung up on me and told me to go elsewhere. At this point I want his truck fixed or our money back in full so we can take it someplace else. Im hoping that you can help me resolve this problem as I have gotten nowhere with Franklin Transmission they either ignore our calls or when they answer the phone they are so incredibly rude to .

  • Initial Complaint

    Date:03/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a used transmission here for over 2500$ they told me I needed an alternator for another 1100$ I told the owner I didnt have the money and the car didnt have any other problems but the transmission when it was brought there. Plus they told me my transmission would be done in a week and yet my car wasnt returned to me with serious issues until almost 3 1/2 weeks later. I put in a 500$ alternator and my car is still having the same issues that started almost instantly after they worked on my vehicle. So it is even more obvious that it is not the alternator, I also had an insurance adjuster look at the car before any work was done and was told that the car had no lights on the dashboard and the windshield wipers which wont shut off since FT worked on my car were not running on there own at the time of his inspection. I have reached out to the shop, the owner and still no response, I have lost wages from work, plus throwing money into a car that only had one issue upon its arrival to this company and yet now I am supposed to swallow all costs because they are refusing to own up to their mistakes. I am beyond upset and horrified that they are allowed to operate like this. A transmission installation that has now caused insane issues that are no fault of anyones but Franklin transmission and auto.

Franklin Transmission and Auto Care is NOT a BBB Accredited Business.

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