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Business Profile

Composters

City Compost

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Composters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    City Compost charged us for the month of October for weekly compost pick-up services, but we did not receive any service for the week of October 2 and also October 23. After the missed service during the week of October 2, I e-mailed AND texted **** (the owner of City Compost) multiple times. He kept saying "Yes, it will be refunded", but no refund has been made to this day. And today is November 16, 2022. It's been more than a month since my first refund request, and we want the refund immediately. We cancelled our service at the end of October, because we have moved from ** to **. **** charged us for the month of November, although I told him we were moving to **. In order to notify the cancellation of service, I filled out the form through the City Compost web site (because **** instructed me to do so), and also texted him to remind. I complained about the charge for the month of November, and he did give us immediate refund for that, but still, no refund for the month of October has been made to this day. I am getting *really* tired of contacting him to request the refund. When I contact him, he keeps saying "I need to review the service record" but it's been more than a month since my first refund request. HOW MUCH MORE TIME DOES HE NEED before giving us the refund? This is unacceptable. Reliable businesses give us refund immediately, when they cannot deliver the service they promised. I am also appalled that my complaint is the 30th complaint through BBB. That's a LOT of complaint.

    Business Response

    Date: 12/01/2022

    Customer was refunded appropriately after her account was reviewed. 

City Compost is NOT a BBB Accredited Business.

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