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Business Profile

Moving Assistance

Motivated Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Assistance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Motivated Movers to move our ********* refrigerator from the back of pickup truck in our driveway to inside our garage (about 30 feet). We had moved everything outside so there would be a clear path to get in and place it down.They had a strap but did not strap the refrigerator to the dolly. They left it on the driveway.Before going into the garage, the refrigerator tipped and hit a toolbox that was in the driveway in front of the other garage door. My husband (*****************) witnessed this. I had gone upstairs to get money to pay the movers. We took the moving blanket off and there is a large dent in the door. The person said it was his fault and I said we would get a price to repair. ******************** in Gardner has given us a quote of $960.94 (for the door, shipping and labor to install). I called motivated movers and he said he doesn't have insurance and then we were disconnected. I looked on the corporations website and called the **** ** ******* to get information on this company but it doesn't appear there is any information available.

Motivated Movers is NOT a BBB Accredited Business.

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