We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Jerry’s Auto Service and Inspection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Jerrys auto service on 6/17/2022 for an oil change and break repair scheduled on 6/23/2022. My car was dropped off at 7:30 am on 6/23. The owner said he would call to inform me of the scope of repairs before any work was done to the breaks. After not hearing from the business, I called at 3:21 pm, at which time we reviewed repair options. I called back at 3:55 pm and left a voicemail detailing the repairs Id like completed, which was the front right pads, caliper, rotor and the front left pad and rotor. Again, not being contacted by the business on 6/25, I called at 2:41 pm to request the status of repairs, but had the leave a voicemail asking the business to call me back. They did not. On Monday 6/27, I called at 7:46 am. No one answered the phone. I called again at 9:09 am, at which time a mechanic answered and informed me that no repairs had been done on the breaks. He also said his boss was not yet at work and asked if Id like to leave a message for him. I asked for his boss to call me. I called again at 10:49 same day and left another voicemail. I spoke to the owner at 11:43 am on 6/27. I again reviewed the repairs that I would like to my front breaks. He requested a deposit of $300 because of the age of the car. When I questioned this he said its because the value of my car is less than the value of the work being done but he also noted that he was not sure of the value of my car. He then said that he would have the repairs completed either 6/28 or 6/29 because he still needed to order the brake parts. I expressed my dissatisfaction that my car had been in their possession for 5 days without the brake repairs being completed.

    Business Response

    Date: 07/05/2022

     Tell us why here... We are very sorry if you were dissatisfied with our service, we work very hard to keep our customers happy  and their car safe to drive however, we have been experiencing a staffing problem as of  the last six months. We have tried relentlessly to fill those gaps but sill have not accomplished that goal. We are trying very hard to adapt to this new business environment that is currently in motion and, we are also struggling with people out sick due to the covid virus. This is not an easy task and also brings along a lot of frustration. We hope that our customers will be understanding to our situation and we will continue to work hard to overcome these obstacles. We hope you will do business with us once again with a new understanding.

Jerry’s Auto Service and Inspection is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.