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Business Profile

Home Improvement

AP Home Improvements and Repair LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company in October 2022 to complete work on my home which included removing flooring to gain access to my basement crawl space in order to put down a vapor barrier, remodeling my kitchen, and remodeling my bathroom. When I asked ************** before hiring him whether he was licensed to perform this work in Mass., he stated that he was a registered home improvement contractor in the state and that his employee, ******************************, was a licensed construction supervisor. I have since learned that neither person possessed the credentials they told me they had. Because I believed their statements that they had these credentials, I trusted them to do work on my home safely and in accordance with Mass. standards. They dissuaded me from getting permits, telling me the work being done did not require them. After talking to a licensed contractor I know, I learned I did need them to pull permits. When I brought this up a second time, they stalled and continued to discourage me from going forward with permits. When I pursued it further and asked for their HIC and CS credentials, which I needed to pull a permit myself, they stopped responding to me. When I then researched it myself by calling the appropriate agencies, I discovered they had lied to me from the outset about their credentials. I paid this company approximately $21,000 for the work done on my home, including an advance on the kitchen which was not completed. I now have to hire someone else to work with the building inspector and me to undo any unsafe work and then complete the project. ************** is advertising his company as "fully licensed" and continues to use photos of my home on his business ******** page as a promotion despite my requesting he take them down. I asked the company to refund me half of the money they received from me but they have not responded.

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AP business received $400. to repair gable vent in condo. He went into attic crawl space and came thru ceiling. He will not return phone call to return $400 and repair ceiling.

AP Home Improvements and Repair LLC is NOT a BBB Accredited Business.

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