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Business Profile

Coffee Roasting

Cometeer, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee Roasting.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sometime a month or 2 ago , I was shopping at a nearby mall ( **************) and saw a booth offering free coffee. I stoped tried it and purchase some of their coffee to take home and try. I was given 1 box to take home from that purchase and was told the other boxes accompanying that one and only purchase from them that day would arrive shortly to my home . They did arrive and that was that. About a month or more later I see an email stating your next order will be arriving and the amount they were debiting my account $74.99 . I thought it weird because I never subscribed to anything with this company and made it very clear to the saleswoman this was not my intentions and I did not want any subscription or obligation after making this one purchase. Now they have taken $73.99 from my account for coffee pods I never ever agreed to receive because they saved my card information.. Agian.. tried calling and calls are not accepted , they only except text messages. I am an older disabled woman on a fixed income and have never ever or would never ever agree to such a thing. I generally want my money back and to have nothing g to do with this company however they are making it hard to dispute this situation. I have contacted my bank and disputed these charges because I never made them. According to my bank TD this is the new trend or SCAM companys are doing to older people in order to make money. Please help me get my money back and stop these people from ever doing it again to me or anyone else ! I cant stop crying and afraid they will deplete my entire bank account which already isnt much.

  • Initial Complaint

    Date:10/21/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday 10/18/23 at 2:59 PM I received my subscription package from Cometeer, a coffee service company. This was my second order from them. But after I opened the package I immediately noticed there were only 4 boxes of coffee inside--the basic "Decaf Box" order. But I also added 2 "Haff-Caff" boxes to this order at an additional cost of $30. I checked on the packing slip inside and it indeed showed the two half-caff boxes were part of the order--but they were not physically present in the shipment. I immediately tried to contact them at ************, a number shown on the packing slip. This was just a recorded phone greeting that said "Hey!" and then hung up or went to voicemail with no instructions.I found an email for support and sent them a detailed description of the issue. I got an automatic reply that said "will respond to you within 1 day (excluding weekends) or much sooner". But I did not hear back on Wednesday, Thursday or Friday; not even a request for more information.I then found a support phone number on their website. That was just a recording telling me to send them a text. I also sent a text to see if this would get a response but also no reply beyond the "we'll get back to you soon.".Given the fact that they are charging me for products that I never received I would think they would take this seriously and get back to me immediately. Before I ask my credit card to refund these charges I wanted to see if Cometeer would make it right.Note: the $20 discount you see on the order form is for an introductory subscription offer for the "Decaf Box" (original price of $84). This discount applies to a new customer's first two orders. So I was paying full price for the extra Haff-Caff boxes that I did not receive. Were they trying to make up the discount by charging me for a product they had no intention of delivering?Thank you

  • Initial Complaint

    Date:07/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was subscribed to this subscription coffee service, of which I do enjoy the coffee, but intended to cancel. Unfortunately, the reminder email that the company sent was sent and not read by myself due to my wife's illness with COVID and parenting responsibilities. According to that email, I was able to modify the order until 7/16 11:59pm. Several days later, I was charged $75 for the monthly subscription (with the confirmation email sent at 2am) with a notice that the order would ship in 1-2 days. I noticed the charge immediately upon awakening at 7 am and attempted to contact the company to correct.I reached out to the company, cancelled my ongoing subscription but was told that unfortunately there was nothing that could be done about the $75 charge and shipment (that had not shipped yet). Although I enjoy the coffee, it is a financial hardship at the current rate and so I would like to forgo the shipment.

Cometeer, Inc is NOT a BBB Accredited Business.

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