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Business Profile

New Car Dealers

Ford Of Greenfield
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Ford Of Greenfield's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 17, 2023 brought 2015 Ford Escape to Cartelli Ford on main St in Greenfield, Ma vehicle would not start due to issues unknown. Service dept shared it needed a new battery, new battery installed but did not correct the issue. Service dept shared the vehicle has electrical issues and diagnosis and test needed to be performed. As of today September 12 the vehicle is still in the service dept. I have a detailed log in chronological order of everthing I've been told by the service dept strating on August 22, 2023. I have also recahed out to the Ford Corp Hotline on Aug 16, opened a CASE # ********* Was told if no satisfactory results to let them know, not sure if they contacted Ford in Greenfield or not? When I reached out to the Ford Hotline dept on Sept 6th they shared someone would call me back within 24 hours, I did not receive a call back. I called back mon Sept 8th, was told they understand my problem but have no control over the dealership service dept, the associate hung up on me in mid sentence. Called service dept at Ford on Sept 12th, was told no further progress on fixing the issue, the only tech they have authorized to work on vehicle is out sick today. I had the service dept associate cofirm that they are only working on the vehicle intermittingly as they have other vehicles to work on. At this point after 8 weeks without a vehicle I don't know where to turn. Thank you

      Business Response

      Date: 09/26/2023

      I had my service manager David B**** respond to ******************. His vehicle has been repaired and he is back driving it now. ****************** has David's direct contact number if he experiences any issues going forward. 

      Thank you,

      John P*****

      General Manager

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