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Business Profile

New Car Dealers

Toyota of Greenfield
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My original car paint was and still peeling off. the issue is known to Toyota which has issued the recall for 2011 white RAV4.Toyota has approved the paint recall fix through this dealer. I had an initial appointment and inspection at this dealer place and was promised the final car drop off after toyota approval. This has never happened. The dealer kept postponing to schedule the job and now they say that the recall is over. Very disappointed by the unprofessional behaviour and losing the recall opportunity

    Business Response

    Date: 07/19/2023

    ***************************** was here in service on 12/22/2021. Toyota had a customer support program at the time but the they never returned during the program period and the support campaign has now ended. Toyota will not pay for any repair outside of its program period.

     

    Customer Answer

    Date: 07/19/2023

    Complaint: *************

    I am rejecting this response because:

    The response does not include all the communications, approval and promises. This dealer failed to schedule the repair for over a year of waiting and been patient and flexible from my end.

    I received a call from this dealer stating that Toyota accepted to paint the car and provide a loaner car during the repair

    The manager name was Steve stated that I only needed to wait for slot time for the body shop since they are booked months ahead.

    He also recommended to try another dealer if I cant wait. Or call me back in 6 months he stated.

    Ive tried both other dealers and waited but each time I called the same response: bodyshop is booked months ahead, I cant schedule you for now.

    I also called Toyota company to get support and or help, no luck

    all of the above efforts were during the recall period.


    Sincerely,

    *****************************

    Business Response

    Date: 07/20/2023

    This is not a recall as the customer stated. It was a customer support campaign by ********************** corporate. We do not make decisions on this kind of work. The decision is solely at the discretion of ******* corporate and as the customer has stated in their response ************* has said they will not pay for the repair. 

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