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Business Profile

Optometry

Rioux Eye Center, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometry.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had previously been diagnosed with issues in my eye where I had to go to a different practice because my vision insurance required and the issue would no longer be covered at Vision Center in *****. I saw **************** in *********** ** after that. He has since retired, so I checked to see who else I could see from my insurance company. Rioux Eye Center was covered. I went there in October of 2023. I paid my $40 co-pay. I have since been receiving bills and now a threat to go to collections. I called my insurance company. They told me that Rioux was covered, they saw the claim and Rioux had to resubmit it correctly. I have only done what I was asked. I was happy with Vision Center, but told I had to see a specialist. I went to specialist that was covered with just my $40 co-pay. Now I am being harrassed and threatened with collections. I do not want to lose my vision. I will certainly not be going back to this eye center. I will find another on the coverage list for next year's exam.

    Business Response

    Date: 03/04/2024

    Good afternoon,

     

    Attached please find Rioux Eye Center's response in regards to a complaint along with our financial policy signed by the patient.

Rioux Eye Center, Inc is NOT a BBB Accredited Business.

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