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Business Profile

Plumbing and Heating

Bache Plumbing And Heating

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brother in law worked for company and recommended them for Mini split install early 2023. Multiple problems have aroused from install and after having multiple contractors come and look at unit and contacting *******. They all stated it was an issue with installation. My brother in law came twice to fix issues before while being payed and supervised by **** Bache. The problems were never fixed fully only temporary solutions. Latest issue occurred during September 2024 the units again do not work as they are supposed to. Multiple calls and emails have gone to **** Bache without no return of calls or emails. ******* stated that they are the ones responsible for the errors upon installation and should beheld accountable. The parts/unit are under warranty but I cannot use the warranty without Bache confirming what is wrong with the Mini splits. My wife and I spent roughly 14,000$ US on these Mini splits and they not worked for more than 2-3 months without problems. I am attempting to reach out to see if there's something that can be done. As this is super unprofessional. To make matters worse, my brother in law no longer works there and **** Bache stopped answering my phone calls as soon as he stopped working there and is now basically ignoring our calls/emails.

Bache Plumbing And Heating is NOT a BBB Accredited Business.

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