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Business Profile

Dentist

The Valley Dentists, LLP

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Valley Dentists, LLP's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/14/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July of this year, I was working at Amherst College and was experiencing headaches that seemed to be related to a tooth. I sought out emergency dental care at this business and— because I was out-of-state— I was meticulous about making sure that each service they attempted to offer me was covered by my insurance. When it wasn’t clear if a certain X-ray (panoramic) was covered, I refused it. They later returned and told me that it WAS covered, that they had pre assessed it and that I didn’t have to worry about paying. I was told as I was leaving and waiting to pay my standard copay that my service was covered and that I was good to go. Months later, they sent me a bill totaling $110. I was shocked and reached out and with little sufficient explanation they said that I’d have to “deal with it.” People who seek dental care, especially in emergencies, should not feel extorted by the businesses they use. I have yet to get an explanation for why both the DDS and the dental assistants and front desk people all assured me I wouldn’t pay and then months later I’m dealing with a bill. It feels very predatory especially considering my status as a single grad student— other Google reviews indicate that my issue with billing is a repeat offense.

      Business Response

      Date: 12/01/2022

      In response to the letter received dated November 14, 2022.

       

      Patient came in as an emergency patient.  The doctor did a limited evaluation, the assistants took 2 periapical x-rays and a panorex x-ray to evaluate and send to the oral surgeon. 

       

      The patient needed to have the tooth extracted by an oral surgeon.  We forwarded to the oral surgeon the panorex x-ray they would need to extract the 3rd molar.

       

      Attached are the charges for the patient treatment and the payment. 

       

      Unknown to our office, she had received a panorex x-ray from another office and exceeded her examination allowance for the year, as she had this done in another office.

       

      The fees are discounted from our standard fees and the balance is what the insurance denied.

       

      If you have any other questions, please contact me.

       

      Regards,

      **** *******

      Office Manager

      The Valley Dentists

      *** ******* ******

      Hadley, MA  *****

      ***-***-****

      Business Response

      Date: 12/02/2022

      I will remove the $71 payment due for the panorex x-ray.  However, she is still required to pay the $39.00 payment for the exam.  This is not negotiable.

      Regards,

      **** *. *******

      Office manager

      Customer Answer

      Date: 12/02/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    The Valley Dentists, LLP is NOT a BBB Accredited Business.

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