Complaints
Customer Complaints Summary
- 59 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my car into the shop on Tuesday, 5/10/2022, due to engine light being on, Ignition problems, and Power Steering going out. After my diagnostic was completed, I was told that my fuel lines will need to be replaced due to leaks and that my ignition switch needs to be replace. Carchex denied my claim. The inspector who inspected my car and said that my fuel lines were corroded , however ******************* said that my fuel lines were leaking. The inspector stated that they were corroded just so Carchex would not be responsible for the **** because it is stated that they will not pay for damages caused by corrosion but would pay for it if the damage is do to leaks. The inspector are illegally changing the diagnostic around to make it fall into a category so that they do not have to pay. I am also being denied a claim for which it clearly states in my contract that they pay for, but yet refuse to. An clear example is my ignition switch which is clearly stated that my contract will cover this, but yet I am being denied a claim for this. If Carchex do not honor this contract, then not only will I report them to the State's Attorney, but my lawyer is sitting back waiting to *** them.Customer Answer
Date: 06/06/2022
My contract number is C02006893. Please let me know if you need anything else. Thank you
Business Response
Date: 06/10/2022
Please see responseCustomer Answer
Date: 06/10/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*********
******************* reported everything that was needed for repairs for my car. In those repairs was an ignition which CARCHEX denied. Because of this, I canceled my policy and paid for the ignition out of my own pocket. I would like a refund in the amount of $414.80. The ignition switch that cost $$240.77 and diagnostic fee of $179.88 which is a total of $414.65Business Response
Date: 06/16/2022
Please see response.Customer Answer
Date: 06/16/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*********
As stated before, because this company didn't fulfill its obligations which was to honor what was in the contract, then I could no longer pay for a warranty that is going to take my money, but not provide any services when I need them the most. With that being said I canceled my contract and no longer have a contract with them. Furthermore, I had to pay for getting my car ignition fixed out of my own pocket. If you have any recordings or massage of what services that was reported to you, then I would love to hear them for myself. Then and only then will I dismiss my case. I would deeply appreciate if BBB would read all of the rewiews that this company has denied claims for which people were eligible for.
Initial Complaint
Date:05/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am constantly receiving phone calls from their sales representatives and have continually asked over and over again to stop calling me and block my number. Whenever I try to tell them that, the rep just hangs up on me. I tried calling the number on their website, and the rep just stated that their vendors are the ones that make calls and they do not. I tried to ask to have my number removed and the rep continually stated they dont control their vendors and business practices nor do they screen for any of that information. How is the business not responsible for their vendors constantly harassing random people?Business Response
Date: 05/19/2022
Please see attached.Customer Answer
Date: 05/19/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************************
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