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Business Profile

Moving Companies

Casey Moving Company

This business is NOT BBB Accredited.

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Customer Review Ratings

1

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Review Details

  • GEORGE S

    Date: 07/04/2025

    My god-daughter and I bought a new home in *********** to be closer to her job in ************. I sold my home in ********* to live with her in my retirement and began the process of finding a mover. I contacted several move companies and prices ranged widely. We ended up choosing Casey as several friends had heard good things about their service. We accepted a quote to move my packed furniture, boxes, and bins from a small cape style home in *********, store it for two days in their truck, and move it into new residence along with a *** on property. Our move out went extremely smooth with the four promised movers and an extra man designated as the driver. The entire truck was filled in less than 4 hours quoted and we were left with a great experience. *** their coordinator and mover was unflappable and instilled great confidence. His team worked well together. However, on move in day, we entered the *************. After four hours, the truck still contained items and the *** had not even been touched. I was told that we were now on overtime and they would charge us for the remaining effort or work would stop. We contacted the company at least three times--even asking for a manager to return our call--but our words fell on deaf ears and we were told that the manager left at 1:30 that day. It cost us an additional $1875 for the remaining items to be unloaded in addition to the quoted $6700 amount. it was suggested our gratuity was to be 20% of the quote. While I do not mind rewarding people for providing service, it did add to an already expensive proposition when accounting for the understaffing contributing to the hourly wage kicking in after four hours. We gave it willingly for the move out, but it seemed questionable for the move in. The bottom line is the company fully staffs your move out and understaffs your move in forcing you to pay more than the quote, effectively holding your possessions hostage unless you pay up.

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