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Business Profile

Bar

978 Lounge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/31/24 I had gone downtown ********* to 978 lounge in *********, ** to grab a few drinks with some friends. I had only had two transactions but got charged for three. 8/31 I used my card to purchase drinks for $27.38 signed slip and returned. We decided to stay so I then used my card to open tab and buy drinks instead of closing out, my tab total came to $40.06 which I paid on 8/31. Those were our last drinks for night. Next day 9/1 I look at my bank statement and see I was charged duplicate order of $27.38. I know I didnt make three transactions that night so I tried reaching out to business but they have no phone number. I spoke with someone on their ******** messenger page requesting refund and for them to look into it, they promised to look into it by sunday then it changed to monday because they have so many slips to go through. Now when I reach back out on TUESDAY because I never got my response, they are completely unresponsive. I feel this is very unprofessional of a business and how they are handling this situation. Ive never had to argue with someone back and fourth for $27 but now its the principle of them being a sketchy business and they should be checked out. I filed dispute with credit card for refund awaiting an answer about that now

    Business Response

    Date: 09/30/2024

    Ms. Whittemore did, in fact, reach out, claiming that she had a duplicate charge on her card and how to go about getting a refund. I attempted to explain to her that she may have two of the same charges because she purchased the same drinks more than 1 time. She claimed she did not, so I told her I would look into the slips. We do take responsibility for not getting back to her with proof fast enough. However, she did inform us that she had already filed a charge back. We then received the complaint in the mail and Ms. Whittemore was sent proof of her three separate transactions from her visit to us totaling the entire amount that shows on her bank statement. In conclusion, she was not overcharged or falsely charged as she claims and made every purchase on her own accord.

978 Lounge is NOT a BBB Accredited Business.

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