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Business Profile

Health Club

Choice Fitness Haverhill

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a charge of ***** from Choice Fitness in Haverhill, MA. On 4/22, I make a monthly automatic payment ***** for my gym dues. I asked the management why was I charged the *****, their reply was that there was an increase of 5.00 and a 3.00 surcharge for uaing a credit card.. In addition I was charged an additional ***** annual enhancement fee, I was never contacted about the price increase and there was no authorization given. The manager's reply was that an email was sent to all members concerning the change in membership plans. I never received one. The manager admitted there were a lot of members with same complaint. He refused to make an adjustment and I canceled my membership. It is a blatant lack of communication and a refusal to make things right. I am looking for a refund and give a warning to unsuspecting customers.

    Business Response

    Date: 05/21/2024

    The club has been in contact with ***** and it is my understanding the club and ***** has worked things out

    Customer Answer

    Date: 05/24/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *****************

  • Initial Complaint

    Date:02/16/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 13 2022 I arranged with my Choice Fitness personal trainer to pause my personal training contract for the remainder of 2022 due to travel and family circumstances. I was assured this was done. Upon review of my credit card statements at the end of 2022 I noticed that Choice Fitness continued to bill my credit card for the training contract, $380/month for each of October, November, and December. I requested a refund through my CF location, ********* ***************** was informed they would not issue a credit as they feel the issues was previous owner issue. Yet CF billed and collected my monies. I am requesting a refund of $1,140. Thank you.

    Business Response

    Date: 02/20/2023

    I was told we have settled with the client outside of the BBB.

    Customer Answer

    Date: 02/20/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***************************

  • Initial Complaint

    Date:01/18/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not a member of this club I paid ********************* $105.95 on 11/17/2022 I also have a cancellation form date 12/15/2022 agreement number ********** . When payment was made *************************** said i will no longer be a member if debt was paid and i did pay it on 11/17/2022 . Now on 1/18/2022 I received a letter that my membership is due for $60.00 dollars I tried calling the club no luck Please help me reslove this problem I don't need bad credit

    Business Response

    Date: 01/18/2023

    I have canceled this membership with nothing further due. The $60 was a clerical oversight. Sorry for the inconvenience. Now the debt has been cleared it will not show on your credit report.

    Customer Answer

    Date: 01/20/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***********************************

Choice Fitness Haverhill is NOT a BBB Accredited Business.

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