Complaints

This profile includes complaints for Devlin Contracting & Maintenance, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Devlin Contracting & Maintenance, Inc

  2 Keith Way Ste 2 Hingham, MA 02043-4246

  
• 

  Devlin Contracting & Maintenance, Inc

  872 Plymouth St Holbrook, MA 02343

  
• 

  Devlin Contracting & Maintenance, Inc

  86 Finnell Dr Ste 21 Weymouth, MA 02188-1100

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding my experience with Devlin's referral program. I participated in the program during the months of April and May of 2023 where I referred two individuals. Both projects were later completed that year. I fulfilled all required criteria, which included making introductions and inputting the parties contact information in the Devlin Energy App as advised by their sales team. The sales representative told me that each referral would be rewarded a $500 bonus. However, despite meeting all the program requirements, I have not received the referral reward or any communication from the company. I have attempted to resolve this issue through previous correspondences via email and phone calls but have not received a satisfactory solution. As a customer, I expect to have the terms of the referral program honored. According to the program's terms, I am entitled to $1,000 cash reward. I kindly request that this matter be resolved promptly by BBB to take action accordingly. I look forward to your prompt and professional response.

  

  Business Response

  Date: 03/17/2025

  Mr **,

  Thankyou for bringing this to our attention as this is a third party service we use and have found time to time payments get stuck.   Our office team will be reaching out to get this resolved this week for you.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Devlin solar was pitched to us a 'one stop shop' for permitting, engineering, installation and financing of a residential solar system. They incorrectly permitted the system (retaining ownership of the renewable energy credits generated) resulting in an increased charge for us from our power company ($0.04/kilowatt generated) which will last for the lifetime of the system potentially costing us upwards of $44,000. Green mountain power attempted to notify Devlin energy of the error in the permitting of the system through emails but the advice was ignored and the permitting was never corrected. The company did attempt to remedy this by connecting us with a 3rd party broken for the ***** this however has only partially covered the additional fees that the system is generating. We have reached out to the company numerous times, most recently in April 2024 but have not made any progress towards a complete resolution to this issue.

  Customer Answer

  Date: 12/19/2024

  I have not heard from the business in response to my complaint. We are also working with the Vermont attorney general and they are currently playing phone tag with the owner. But there has been no contact between the company and us. 

  

  Business Response

  Date: 03/17/2025

  During the interconnection application process, there was an option to retain attributes from ************** Power, the box was marked for the retaining attributes. This is a charge of $0.04 to the homeowner. 
  Devlin installed the ** system in February/March of 2023 permission to operate was granted in March 2023. We received a call from Mr. ****** in regard to his bill being high after a few months after the install being completed. ****** from our office reached out to *** to find out what was going on. It was then we were told the charges were for the retaining attributes. ****** asked if there was a way to revoke this selection and she was told she would need to write a letter to the *** and asked if they could revoke retaining the attributes, and the *** refused . At that point ****** spoke with Mr. ******* about setting him up for SREC, which he could sell and make up for the difference that he was being charged on his bill for the retained attributes Mr. ******* agreed he was then signed up for ****. Please see below on the charges from the retaining attributes in what he is receiving back for SREC. 
  
  
  Charges for the year from *** was for retaining attributes was $320.52 
  SREC paid to Gary Syrett was $352.78
  There is a difference of $32.26 in Mr. ******** favor for 2024.
  2024 SREC was more than the charged from MGP 
  
  System production 2023- ********* kwh and consumption ******** KWh Production 2024- ********* KWh and consumption ******* KWh
  
  
  Conclusion after reviewing the bills from GMP for 2024 Devlin does not owe this homeowner payment.

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  The SREC payments does not negate the charge GMP applies to the RECs.

  Overall since March 2023 *** has charged us $579.71
  SREC has paid us a grand total: $457.81 
  For a total loss of: $121.90 NOT INCLUDING TAXES ON THIS INCOME

  In addition, simple math also disproves your overpay claim. *** charges us $40 for every ***** KWH generated (1 REC), SREC pays us $39-$39.25 PLUS FEES (about $4 per REC) for every 1 REC they sell for us. This means for the $40 we are charged per REC by *** we are paid from SREC approximated $36. It is not in our favor. 

  We were instructed by Devlin to ignore any emails from *** regarding the permitting of the system and that Devlin would handle everything.  Green mountain then emailed on Nov 14th to ****** from Devlin: "Are you sure of your election for the **************** Attributes?
  If you transfer them to the Utility there is zero value.  If you retain them there will be a charge of .04/kWh.
  
  If you wish to change the election you will need to file prior to the Case being approved.
  
  The change will need to be filed before 11/28/2022 - after that the election is irrevocable."

  It was very clear that what they had marked on the permit was not typical and needed to be corrected and it never was. 
  
  We have tried numerous different ways to come to a resolution to this issue but the company has been unwilling to come to a negotiation table. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 03/18/2025

  The home owner was on every email with Green Mountain Power when Devlin Energy was asking what the best option is for this system.   The home owners issue should be with GMP we asked GMP multiple times with the homeowners on the emails what is the best options.   We also did not provide any promise to any incentives on this system from GMP.    Their was no Error on the permitting of this system the issue was with GMP and the Interconnection paperwork that the homeowner was on every email with us and GMP.

  This system is producing what was sold.    The homeowner should file a complaint with GMP and ***************************** in VT.   Our Office has done nothing but tried to help with this issue.   Has the Homeowner receive a response from *** on the missing production that our office sent over.

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  See Exhibit A, email from **** ******** of Devlin which clearly states that "We (Devlin) will finalize your local permits and utility approvals to ensure a smooth project timeline.", "You may receive communications from your utility or your building department but there is no action required on your part" sent 10/11/22. It was clearly stated that Devlin was takin full responsibility for permitting the system and therefore we did as instructed and did not take action on any of these emails that are referenced that we were included with Green Mountain Power. Stating in your reply multiple times that "the homeowner was on every email with us and GMP" does not negate the fact that Devlin, as the expert solar installer, sent us an email explicitly stating to not take action on any correspondence between Devlin and utility companies as permitting was taking place.

   See Exhibit B, email between ****** from Devlin and Green Mountain Power where GMP initiates an inquiry into the *** ownership on 11/14/2022 where they state "Are you sure of your election for the **************** Attributes? If you transfer them to the Utility there is zero value. If you retain them there will be a charge of .04/kWh", GMP goes on to say "The change will need to be filed before 11/28/2022-after that the election is irrevocable.". Devlin responded only once, not "multiple times" as stated in the last reply, and then there was no further correspondence with either us or GMP regarding the *****

  Our issue is not with GMP, they were extremely clear and very upfront with this issue, going out of there way to point out the uncommon selection of REC ownership as shown in the emails from 11/14/2022 in exhibit B. Expecting a homeowner to double check and verify proper permitting that the solar system experts were in charge of is a unreasonable expectation. 

  As "the most trusted solar installer in ***********" (see exhibit C) we as homeowners defaulted to Devlin's expertise in regards to the permitting and installation of the system. The issue does not lie with GMP or the *************************, this rule has been in place since 2017 (see exhibit D) and GMP was extremely clear that this was not a reversible decision, they clearly laid out what would occur if ownership was retained vs transferred to the utility (see exhibit B). This was not a recent change to the way GMP and Vermont permits solar system. 

  This is not a question of "incentives" as incentives would be a bonus to our normal electric bill, as clearly shown in exhibit E, a properly permitted system with GMP, where there is no "**************** Certificate Adjustor KWH @ $0.04",there is only the "Solar siting adjustor KWH @ $0.02". We are billed **************** Certificate Adjustor KWH @ $0.04 in addition to the Solar siting adjustor KWH @ $0.02. Clearly, as shown in exhibit E, a properly permitted system where the **** are transferred to the utility does not incur the $0.04/kWh charge, there is no penalty to transfer ownership to the utility (as *** stated in exhibit B). This **************** Certificate Adjustor charge is the main issue, we are charged $40 per REC by *** and are only paid $34-35 per REC by SREC minus taxes. While we appreciate Devlin's efforts in setting us up with the **** company after we brought this issue to their attention, it is not a complete solution to the issue, we are still losing money each month. 

  In terms of missing production, we are unaware of any unaccounted for solar generation, the data in the Enphase app and the numbers provided by GMP are not significantly different. We are also unaware of any correspondence sent over to GMP from Devlin regarding this issue. 

  We will reiterate that we are open to negotiations for a solution, as we have tried to say with many avenues (VT attorney general, emails, BBB etc).

  Thank you
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:07/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Devlin Construction installed our solar panels on 5/8/24 and cashed our check covering the full cost of installation and materials on 5/9/24. We received a Certified Letter from Greentech Renewables, the manufacturer of the panels, dated 6/6/24 stating that a lien of approximately $10,000 has been placed on our house because Devlin Contractors (having already cashed the check for the the cost) has not paid for our panels themselves.We have been in steady tough with Devlin and their liaison, Energy Pal since 6/11/24 when we received the letter. Devlin has sent us 2 emails stating that they will cover the cost ASAP so the lien can be lifted. They are still dragging their feet, the lien remains and we are tired of waiting any longer. The stress on us has been immeasurable and there is no reason that Devlin shouldnt pay their bill immediately. Attached are the latest email we received from Devlin as well as the letter from Greentech Renewables.We greatly appreciate your help.***********************************

  Customer Answer

  Date: 07/31/2024

  I have not heard from the business in response to my complaint. A lien of approximately $10,000 has been placed on our home as of June 6, 2024 because Devlin has not paid the supplier/manufacturer for our solar panels. We fully paid Devlin for these panels on May 8, 2024. Devlin Contracting has been nearly impossible to reach during the 7+ weeks since we learned about the lien.

  

  Business Response

  Date: 08/20/2024

  ******** we are very sorry this happen and we did everything possible to have it resolved as quick as possible.  During that same period we had both a large check bounce on us from a larger project and one of ************* not pay us over the $676,000 that was due to Devlin Energy.   Also during this time one of the largest residential installers based out of the ******* area sent a shockwave through all the solar suppliers causing these types of reactions by the credit teams.   Since then we have resolved these issues and had the lien release lifted.   Our office has reached with no response back could you please respond to them when you have a chance.   We look forward to watching over your system and watching you save money.  

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/5/23, we entered into a ************* Agreement with ********************** for the installation of a 7.7 kW solar system, which they later said they couldn't install and requested we agree to a smaller installation. We signed their amended agreement, but when they later said they could not fulfill even that agreement and asked us to sign another amendment. We chose to invoke Article 21 of our Agreement, which entitles us to a full refund in case ********************** cancels the installation for unforeseen circumstances. We believe their being unable to fulfill the terms of either agreement has the same meaning as canceling.April 2, 2024 LCT LLC sends a text to ********************* requesting a refund by Friday April 5, 2024.April 5, 2024 ************************ demanded full payment by April 5, 2024 via calling customer service and asking for a contact email email on the website was invalid.April 5, 2024 - Matt ********************** responded stating he got my email from his marketing team and their contract is based on Mass HIC laws which they follow 100%. He stated how their Control was out of the office until Tuesday once she is back, they will deduct the costs of the project to date and issue ************************* the difference back as a refund.April 9, 2024 LCT LLC reaches out to **** asking if he was able to process the refund.April 12, 2024 LCT LLC sends text to **** asking for an update on the refund.April 16, 2024 - Matt ********************** claimed a refund would be processed by April 19, 2024. Payment was NOT received.April 19, 2024 LCT LLC sends email to **** saying we look forward to the refund.April 27, 2024 - No refund was received by the promised date, causing further distress and inconvenience to our operations. LCT LLC sends an email to **** asking again for the refund payment.We believe these actions and communications reflect a lack of integrity and support from ********************** Contracting and Maintenance. We request BBBs assistance in securing the full refund of $8,445.80 as stipulated in our agreement.

  Customer Answer

  Date: 05/24/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 05/24/2024

  Devlin Energy did not cancel this contract and ************ did not cancel this contract within 3 business days per the MA HIC Laws.    Devlin Energy has the right to hold back all project costs as we had real costs put into this project for engineering and site surveys.    Nothing stopped this project from moving forward except for the customer themselves.    No cancellation letter has been sent it has all been done per email.   This was sent to our accounting team the end of April to process and i will follow up.   

   

  Article 21. Cancellation Policy
  a. Customer has the right to cancel this contract within THREE BUSINESS DAYS of executing this contract. b. Devlin
  Contracting and Maintenance, *** has the right to cancel the solar installation due to any unforeseen circumstances that
  would restrict the installation from commencing, if any payments were made by the Customer to the Company prior to
  the Company having to cancel the installation, the Customer would receive a full refund from the Company. c. To cancel
  this contract, the party entering into the agreement must sign and date this section authorization cancellation.
  Customer Signature for cancellation only: __________________________________________
  Date: _______________

  Customer Answer

  Date: 05/31/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hello,

   

  On November 3rd, we got a voicemail from **** with the following information, "Hey, ***, I meant to call you earlier. I'm actually on the road today. But yeah, so from what I'm seeing in my email at the moment, we're still you know, we can't find them but So just to keep you know the project on time, you know, I'm going to send over that contract and then if anyone answers next week, you know on that, you know that the old panel, you know, I'll reach back out we can change it again, but for now, you know, I'm going to have ********* reach out with that new up-to-date contract. So have a nice Friday and I'll be in touch. Have a nice weekend as well, bye-bye". 

  On November 8th, we got this message from ****, "Hey ***, I'm just calling back cuz our earlier call this morning, but I just wanted to you know, touch base and say that you know the production at the contract we have now, is it 73% , I was looking at the fire way Pathways and the language in the fire code where we could add one more panel and get you to 78%. This might you know, this could get a kickback this could delay the installation. It won't affect the way you you know your payments and the way you can get the incentive but if this changes anything, just let me know. I think the safest route would be to go with the 73% you know using that amount of panels and then you know, if you would like to you know, add one more panel that's where you know, we can see if it sticks with the inspector. We can lay out our plan set just get back to me cuz right now we're going to work on the plants that just has the 73%, and if you would like to you know. Add a little bit more time. Maybe you know, we could go with the 78% Maybe get a kick back or maybe get approved. Just let me know. I'm here to work with you. So just let me know and have a great Wednesday. Thank you".

  *** called back and canceled immediately. There was a verbal commitment that we would be canceling the agreement.  Since then, there has been NO movement from Devlin. We never got a 3rd contract from them reflecting the new percentage, nor did they complete their second agreement stating they would have it installed before the New Year. 

   

  We understand Devlin came out to give assessments, we are willing to pay for their time. However, we would like majority of the money back and NOT looking to more forward. We have asked Devlin how much for their time and they agreed to pay us back with the deductions or their time and labor.

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:04/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My solar system was installed by Devlin in November, but soon after I realized there were a number of issues with the way the system had been installed. I contacted ****, ***** and ** Devlin and informed them about the issues. In Jan 2024, they acknowledged that they need to address them and will send someone out. However, since then they have stopped responding to phone calls or emails. I also reached out to ************** (the manufacturer of the solar system and batteries) and they confirmed that the installation was not safe and must be addressed ASAP. Case ID ********. They also contacted Devlin Energy, but have not received a response from them. Details about the issues:1. One of the circuits has more panels and inverters than approved by the manufacturer (13 panels) and risks overcurrent, overheating and ultimately fire risk 2. The panel arrays are not placed on the roof sections as detailed in the plan. Consequently, there are ice dam issues one of the roof surfaces and there is excessive shading on panels reducing their production 3. An updated contract with two additional panels was signed on the day of the install, but those panels have not been installed and or even scheduled. No one from Devlin Energy calls back 4. The installers did not follow the design and electrical plan which was submitted to the state and town and 'improvised' on site. Consequently, the electrical wiring for the system is poorly optimized and limits future upgrades 5. The app which is used to monitor the system is not setup correctly. The panels on the app do not map to the actual locations on the roof which defeats the purpose of having a micro-inverter based system as it becomes very challenging to trouble shoot in the future 6. One of the battery covers was damaged during the install and needs to be replaced Thanks,DM

  

  Business Response

  Date: 05/24/2024

  All these issues have been addressed and system is running perfect.   We would like to now be paid in full as the customer has an outstanding balance

  1. One of the circuits has more panels and inverters than approved by the manufacturer (13 panels) and risks overcurrent, overheating and ultimately fire risk

  As this is an AC System there is NO RISK of overcurrent or Risk of Fire as these circuits are on Breakers rated only up to 20 Amps and would trip like a circuit in your home.

  2. The panel arrays are not placed on the roof sections as detailed in the plan. Consequently, there are ice dam issues one of the roof surfaces and there is excessive shading on panels reducing their production.   

  All Plans had been signed off on by the Customer before the system was installed.

  3. An updated contract with two additional panels was signed on the day of the install, but those panels have not been installed and or even scheduled. No one from Devlin Energy calls back 4. The installers did not follow the design and electrical plan which was submitted to the state and town and 'improvised' on site. Consequently, the electrical wiring for the system is poorly optimized and limits future upgrades

  System is installed per Engineering plans signed off by the Customer.   No future upgrades was talked about in any of the meetings with sales.

  5. The app which is used to monitor the system is not setup correctly. The panels on the app do not map to the actual locations on the roof which defeats the purpose of having a micro-inverter based system as it becomes very challenging to trouble shoot in the future

  Mirco Map was built per the design and micro placement.

  6. One of the battery covers was damaged during the install and needs to be replaced

  Battery cover was damaged in shipping from our supplier not during install.

  Customer Answer

  Date: 05/28/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  Agree with all items except for one. One of the arrays is not installed at the correct location. The offsets on the plan are 18 inches from the top and 18 inches from the side. The installed array is 33 inches from the top and 23 inches from the side. This was NOT signed off. Consequently, the array is installed lower than planned and causes snow build-up and ice-dam issues on the roof section below. 

  Thanks,

  Dru

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Dj

   

   

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023 we referred a friend to Devlin Solar via their referral program. We were told we would receive a referral reward from Devlin and Sunnova. I have contacted Devlin via phone on five occasions, via email twice, and via their app twice. No one has gotten back to me. We have not received our referral reward from Devlin Solar or Sunnova. Per Sunnova they are unable to provide the referral reward because Devlin has not marked it as a completed referral in their system.

  

  Business Response

  Date: 11/20/2023

  We have sent the customer out the referral payment from ********************** Energy.   We are currently working with Sunnova for the other referral payment.   We have also been working with our Referral App provider on getting the payment piece fixed as this is an automatic process trigged by stages in our CRM.

  Customer Answer

  Date: 11/21/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  still pending sunnova referral as discussed,

  
  Regards,

  ******

   

   

  

  Business Response

  Date: 02/12/2024

  Hi ******,

  Devlin Energy has paid you for the referral from our side,  i have reached out to ******* again to follow up.   Please send me any responses you may have from Sunnova. 

  Customer Answer

  Date: 02/20/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  sunnova has not contact me and I have not received anything from them. I have only heard from Devlin through BBB messages re: sunnova. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 05/17/2024

  Sunnova has now paid the referral fee.

  Customer Answer

  Date: 05/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted Devlin on May 9th, 2023 for a 10kW solar array installation. We were told it would be complete at the end of August, early September. To date we have paid ********* to them against this project. They invoiced me fo2 another ****** the date before they cancelled my installation. I have been trying for a solid week to talk to anyone at the organization who can assist me. I am always told they are not available and they never call me back. I just want the project done or a full and complete refund if they are unable to do it. They have taken my money and they refuse to provide the service stated in the contract we signed.

  

  Business Response

  Date: 10/27/2023

  We apologize for the miscommunication and this was addressed today with our team.   This summer has been one of the worst ******* with rain and wind we are working very hard to get very one on the schedule and completed as fast as possible.  Our VP of Operations is going to move projects around to get your install on the calendar as fast possible with our crew that has been with us for almost 10 years.    Once again very sorry for the delay we are just dealing with 80+ projects that have been moved and rescheduled over the last 4 months.

  Customer Answer

  Date: 10/30/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have heard the same information from other Devlin employees and have had dates cancelled. I have attempted to get another date with no response. I still have no install date do I am not satisfied with ******************. I want an install date and u want the services I have contracted and already paid a sizable amount on. I am not satisfied with promises from this company. Only action will do at this point. This is not resolved.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 12/05/2023

  This system has been installed and the customers new meter has been order from the Ulititly.    

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  Devlin has met all goals in my solar project. My initial complaint was due to my own impatience with the process. I was in error. Devlin was very courteous to me even when I was not to them. The demand for solar right now is extremely high and I thought the wait was too long and I was being ignored. This is far from the truth. Devlin was working diligently to get me up and running all along. The installation was flawless and the quality of the work is exceptional. They were very patient with me and were there every step along the way. 

  If I knew what I know now, this complaint would never have been issued. Devlin deserves a 5 star rating, and I have entered a review with 5 stars. Thank you Devlin, when I expand I will be working with you again. 

  Regards,
  
  *******************************

• Initial Complaint

  Date:04/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother is 76 and was taken advantage of by ************************* a predatory company that installs solar systems in consumer's homes that are supposed to reduce electricity costs but end up compounding them. The contractor for these systems in ********************* is Devlin Contracting and Maintenance. The system in my mother's house is faulty and often goes goes down, generating no power that she can "bank"--when she tried to make an appointment to have the system repaired, Devlin doesn't show up. Often, the online system for making appointments is down. Right now, my mother is paying over $800 a month for electricity and $186 a month for a lease on the equipment. Her lease agreement has an astonishing 256 months remaining. This is predatory and its's criminal. Devlin is knowingly doing work for a predatory business and committing fraud against elderly and disabled consumers.

  

  Business Response

  Date: 04/11/2023

   look at ****************** system performance data this AM.  System went in in 2019.  We had a SolarEdge *** that impacted production in 2021 (Aug, - Oct).  Since then her system has been performing at or above expected levels until March of 2023.  March production was about ****% of expected (though that number is not adjusted for snowpack or actual weather / irradiance).  April (month is ****% of expected production (again before adjusting for snowpack and actual irradiance) and we are about 33% of the way through the month) so with weather adjustment, probably good.  I am having my escalations team pull together more context.    I dont see a site visit scheduled yet, likely because the system production is pretty close to normal (possibly entirely normal after adjustment for weather).   
  
  One last thing, I personally went into the SolarEdge Portal.  Real time system production looks good and there are no (zero) current alerts.  Took a look at the last weeks production playback.   I can see modules / optimizers on all the roof planes producing as you would expect the Esat face producing best in AM, west facing in the afternoon.

  Devlin is here to get this resolved our CRM shows no inbound calls or emails since 2021 when we fixed the *** from Solaredge.   Please let me know who you have be in contact with at Devlin and also Sunnova.  Please send the electric bills to ********************************** so we can review.

• Initial Complaint

  Date:04/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2, 2022, I signed a contract with Sunnova solar through Devlin Contracting. As a part of my solar installment, I paid $16,000 to have my heating system upgraded by having our heat attached to our existing central air. The $16,000 covered the cost of the heat pump, the outside unit, and two minisplits. One for the basement (no central air) and one for the porch. Estimate completed for the work by *** from Clean Air, who came highly recommended by our salesmen (******************* and *******************). September 2022 - The solar panels were connected quickly and turned on with our electric shortly after.August to October 2022 - no further communication regarding the installment of the heating upgrade.November 3, 2022 - Called *************************** (VP of sales and marketing) and left a voicemail. No return.November 7, 2022 - Called *************************** and left a voicemail. No return.November 2022 - Calls and voicemails left with ***************************. No return.December 6, 2022 - I sent an email from ************************ to ********************************************** December 14, 18, 19, 20, 2022 - Email chain continues with no resolution. Emails now include ************************* and *********************** from Devlin Solar. January 2023 - Emails continue with no resolution. Promise made by Devlin to get someone else to look at the house and make an estimate. January 16, 2023 - *********************** stated that she couldn't find our contract file. I sent the contract to her via email.January 24 and February 7, 2023 - Devlin made two requests for oil to help us through the winter season. Email chain continues with no resolution.February 16, 2023 - Boiler breaks down, no heat in our house.February 17, 2023 - Call to ***** to let her know about the boiler. Email sent with same information.March 1, 2023 - *********************** asks the same contractor (*** from Clean Air) for an estimate. March 14, 2023 - I let ***** know via email that I would be pursuing BBB if there was no resolution.

  

  Business Response

  Date: 04/05/2023

  We had a **** Sales ****************** solar for us that included a heat pump into the loan for this customer.   We asked for multiple months to get the Quote for the sales rep or contractor for the work they planned to do.   We also asked multiply times for any emails between the homeowner and the rep so we could work this out and the homeowner had nothing in writing.    We sent one of our HVAC Companies out to take a look and the homeowner stated she was getting a new heat pump and new mini splits for the basement which is not what was on the quotes that we finally received.  During this period I filled this ************** tank twice for over $2600.00 in oil to help them because i wanted to get them what they got sold.   $14,000 was held in the Loan for the Heat Pump as that was the cost at the time.   The homeowner has already uploaded that quote to the BBB.   Devlin was here to help this homeowner get what they should have received if the fact was they were getting heat pumps and mini splits if promised  from the rep in writing we would have held the sales rep accountable for the difference in price.     The $14,000 will be sent out to the customer this week and they can work with Clean Air on this project.

  Customer Answer

  Date: 04/06/2023

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response of a check sent to ******************************************************************* in the amount of $14,000.00 does satisfy my issues and/or concerns in reference to complaint #********. I will be looking for estimates with contractors in my area to upgrade my HVAC. 

  I understand that by choosing to accept the business response that my complaint will be closed as resolved, as soon as the check from Devlin Contracting has been received so that I can move forward on my own.   
  
  Regards,
  
  **************************************

• Initial Complaint

  Date:09/05/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had solar panels from devlin for a little less then a year. We noticed about 15 days ago that the meter for the panels was shut off. We have reached out multiple times and the first time someone said that ***** or some lady was gonna reach out to us. She never did. I called and left a voicemail and heard nothing back. The meter is still shut off, and no one from the company has reached out.

  

  Business Response

  Date: 09/06/2022

  This customer has a 25 year service contract with Sunnova.   Even thou this is not our issue my team did respond to them on August 22 requesting pictures of the system and that would would run tests on the system.   We sent a Tech by today to see what the issue was and it was a blown fuse.   The fuse has been replaced.    That area had a-lot of lighting the day the system went down.

  we will make sure the customer understands the service plan they have

   

  https://www.sunnova.com/contact

  Customer Answer

  Date: 09/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************