Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Turbo for my car , when I got it , it damaged, the I as for a replacement I got it . When I got the replacement It fit my . So I requested to return it and get a refund. They say yes and sent me a return label for both turbos . I returned them both . They got both and they good and new . But now they dont want to give me a refund or send back the turbo just because I didnt sent them on the original packaging. I sent both turbos on a different packaging box because the original where big . So I sent it in a smaller box . Just because of that . Now theyre keeping my money and the turbo.
Business Response
Date: 06/03/2024
Hello,
Returns for refund require that all pieces are included in the returned part. Parts returned missing items, including custom packaging, cannot be refunded. We have offered to return your turbocharger to you and sent the outbound shipping costs to your email.
Thank you.
Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
They did offer me an option to buy the match set, but it is the same price listed on the site and this doesnt resolve my issue as they dont even sell the match set that they listed fit my vehicle.
The problem that I have with this entire situation is that they listed these parts as fitting my vehicle, but it wasnt explained in the listing that yes they fit but no they dont actually work for this vehicle so now Im stuck with basically all the parts that I bought are worthless and the companies only resolution is to sell me something else when i immediately reached out to get help. As a small business owner myself I would never treat my customers this way. Its not only false advertising, but its also just bad business to stick it to a customer when the listing has no explanation. The springs I purchased should be listed as fitting a gas vehicle only.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 01/16/2024
Hi!
We offer a wide variety of springs for our customers which allows them to pick and choose the exact combination they are looking for. Some customers are looking to lower their car, some want to raise their car, others want to make the car into an off-road capable diesel. Because of this there are a lot of springs that we offer which "fit" your vehicle. Springs should be matched front and rear, in other words if you purchase a lift spring for the front you should purchase a lift spring for the rear. Looking at your order, and based on the screenshot you sent, you purchased "Sport" springs on the front but not on the back, therefore you bought non-matched set.
While we are not able to take returns on used parts I do see that we offered you a significant discount on another set of springs along with complimentary shipping that way you can have a matched set.
Business Response
Date: 01/22/2024
Hello!
Our offer for the matching springs was $59, which is $40 under their normal price. Additionally we offered to cover the shipping cost completely. This offer represents a financial loss for us in an effort to assist you. This offer still stands if you wish to take advantage of it. Thanks!
Customer Answer
Date: 01/23/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This is a mistake on your website not on me. There is not any description on the listing as to what it would do to the vehicle other than calling them stock. I feel like you all should accept the loss, fix the error on the listing and then take the wrong product back and replace it with the correct one. Other than that your discount instead of owning the mistake just shows that your company is only about lining your pockets instead of taking care of your customers.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
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