Lab Equipment
Diamond Diagnostics Inc.Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been waiting 3 months for payment.I either get no response or a response telling me I am on some list, but they will not disclose a payment date as I have requested multiple times.
Business Response
Date: 10/24/2022
I do not show a customer by the name of ******************************* in our database, nor a customer registered to the address recorded.
Could further detail be provided on the customer transaction? Perhaps this is a group practice but we do not see a correlation to same. If more information can be provided about the sales transaction perhaps a Diamond Invoice or Customer ID number which is 5 digit long and starts with a #2. Once provided I am happy to research further.
Thank you.
*************************
Customer Answer
Date: 10/25/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 10/26/2022
Document attached to this complaint is a Purchase Order, which would mean the claimant in this transaction is not a customer, but rather a vendor to **********************. I will inquire internally about this matter.
Meanwhile, since this is a vendor and not a customer, ******************** please advise if this is a platform in which Diamond should answer its vendor.
Thank you.
Customer Answer
Date: 11/04/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQI just wanted to thank the BBB for stepping in.
Without your assistance I don't believe I was going to get paid. Immediately after your contact with them they sent me an email stating that a check would be delivered in a few days. I received the check today.
You can consider this case closed.
Respectfully,
*******
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