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Business Profile

Packaging Service

New England Pack & Ship

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packaging Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I obtain the services of New England Pack & Ship to pick up and ship items from an auction near them in Feb. 2022. On March 14th, 2022 I contacted them via email as to the status. They informed me that they had the items but one item was dropped off a packing table and broke. I was given the option of receiving the item as is and they would pay for repairs that I would have done or they could submit an insurance claim. I choose the insurance claim. They sent me all the items that were not damaged. On April 28th, 2022 I emailed a request for an update on the claim. They stated that they forgot to submit the claim and would send it immediately. I asked to be kept updated. On May 13th, 2022 I request another update. No reply. On May 31 I emailed another request for an update and proof of a claim submittal. Again nothing. On July 14, 2022 I emailed informing them that I would not be utilizing their service on a recent purchases from the same local auction. That same day they replied saying they had received the settlement from the insurance on Tuesday, July 12th and would mail the check Thurs. the 14th. On August 1 I followed up informing them that I had not received the check and that payment would be accepted via PayPal. They replied the same day, August 1st saying that it was mailed out on the 14th and that they would put a stop payment on the check. They also said that they would send the funds of $1,880.50 via PayPal and send the confirmation when made. As of today, August 3rd, nothing has happen. I feel that I've given them ample opportunities to rectify the situation. I have a very clear email trail to support my claim. I would appreciate your assistance in the matter. ********************* **************************************************************** ************ *************************

    Customer Answer

    Date: 08/13/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *********************

New England Pack & Ship is NOT a BBB Accredited Business.

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