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Nicholson Plumbing, Electrical, Heating, & Air Conditioning, Inc.Reviews
Customer Review Ratings
Average of 15 Customer Reviews
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Review fromRobert H
Date: 06/02/2025
5 starsIn the last 6 months I have used Nicholson for Plumbing, ***************************** services and have been very satisfied without any issues. **** *. installed a toilet, water cutoff valve and replaced my 75 gallon gas vent water heater. He brought up my system to be compliant with the latest building code, Will tuned up my Lennox central air conditioner and cleaned the outdoor coil. *** *. installed a whole house ******* Surge protector and replaced some electrical outlets that he deemed needed to be replaced.All work included before and after screen shots of the work before and after it was completed. Very professional.Thank you Nicholson!*** *. Milford Ma.
Nicholson Plumbing, Electrical, Heating, & Air Conditioning, Inc.
Date: 06/09/2025
Thank you so much, ***, for your continued trust in Nicholson! Were thrilled to hear that you've had great experiences across our plumbing, HVAC, and electrical services. ****, Will, and *** will be proud to know their professionalism and attention to detail made such a positive impression. Providing code-compliant, high-quality work with clear communication is what we strive for. We truly appreciate your kind words and your loyaltythank you for being a valued customer!Review fromPaul H
Date: 05/02/2025
1 starInstalled two HVAC units in my house, one of which has had ongoing problems. They claim they can't get parts and I just have to wait until a part happens to arrive. The satisfaction guarantee is a joke.Nicholson Plumbing, Electrical, Heating, & Air Conditioning, Inc.
Date: 05/06/2025
We're very sorry to hear about your experience and the issues with your HVAC unit. This is not the level of service we aim to provide, and we understand your frustration. A manager will be reaching out to you directly to discuss your concerns and work toward a resolution. Thank you for bringing this to our attention.Review fromSteven W
Date: 04/29/2025
5 stars*******, The HVAC technician did a great job in getting the new central ac up and running. He figured out it was a fuse that was blown not the electric circuit board. He also took the time to answer my questions after he made sure he checked the air handler didnt need a filter and was working fine. He also checked the correct amount of Freon in compressor.Nicholson Plumbing, Electrical, Heating, & Air Conditioning, Inc.
Date: 05/06/2025
Thank you so much for your thoughtful review! We're glad to hear that ******* was able to quickly identify the issue and get your new central AC system up and running smoothly. It's great to know he took the time to answer your questions thoroughly and ensure everything was in perfect working order. We truly appreciate your feedback and are happy you had a positive experience with our service!Review fromColby M
Date: 04/15/2025
5 starsWe are extremely pleased with the work performed on our old house! On time, clean, friendly and explained everything first. The job was done quickly and we no longer worry about those leaky valves! Very fair prices as well! We will continue to have Nicholson as our Go-To and would absolutely recommend them! Hard to find a good plumber, so when you do ya stick with em! Thanks again, great work ***** SilverNicholson Plumbing, Electrical, Heating, & Air Conditioning, Inc.
Date: 04/21/2025
Thank you so much for the fantastic review! Were thrilled to hear youre happy with the work and that we could take the worry out of those leaky valves. It means a lot to us that you noticed our commitment to being prompt, clean, and transparent throughout the job. We truly appreciate your trust and kind wordsand we're honored to be your Go-To! Dont hesitate to reach out anytime. Thanks again for your support!Review fromNick L
Date: 04/15/2025
5 stars****** did an amazing job getting a comfort specialist to me right away. He went above and beyond thank you teamNicholson Plumbing, Electrical, Heating, & Air Conditioning, Inc.
Date: 04/21/2025
Thank you so much for the kind words! We're so glad ****** was able to get a comfort specialist to you quickly and went the extra milethats exactly what we aim for. Well be sure to pass along your praise to the team. Thanks again for choosing us!Review fromAnthony C
Date: 03/05/2025
5 starsExcellent service excellent workers. Always pro active on services and giving great service.Review fromLucy L
Date: 01/25/2025
5 starsThe technician was cordial as well as knowledgeable. He thoroughly explained the option we had and we agreed for him to complete his suggestion.Nicholson Plumbing, Electrical, Heating, & Air Conditioning, Inc.
Date: 01/30/2025
Thank you so much for your 5-star review! We're thrilled to hear that our technician was both cordial and knowledgeable, and that he was able to explain your options clearly. We truly appreciate you trusting his recommendation and allowing us to assist you. If you ever need anything else, feel free to reach out!
Review fromKatie O
Date: 12/10/2024
1 starIt feels like my home alone is funding their numerous billboards on Route **** 2017, we purchased a brand new seven-head ********** heat pump system from Nicholson, costing approximately $27,000. After installation, one room never cooled properly from the start, and without fail, the system broke down every summer, usually during the hottest week. In the past three years alone, weve spent over $14,000 maintaining a system that is barely seven years old, and we know there are additional invoices weve lost track of in-between 2017 and 2022 after the merger. Just 30 days after paying $4,500 to fix yet another issue, the entire compressor on that very same unit failed. This comes just two years after we had to replace another compressor within the system and pay for the labor as well. How can TWO compressors fail in under seven years? Its either due to incompetent technicians or lemon systems being sold. Our system has now been down since August, and Ive had to follow up several times to get the same answer Part is still in transit. And yes, we typically use our system for heat. So now on top of all these expenses weve incurred to try to keep this system running, were burning more oil than we ever have - $700 a month. The entire reason we installed mini-splits was to avoid burning expensive oil. (Yes, we have solar.)Theres zero urgency on their part. Theres no timeframe to get this fixed for us. It feels like one big shoulder shrug. This used to be a family owned company that cared about their ************ the meantime were still waiting. Highly recommend going elsewhere.Nicholson Plumbing, Electrical, Heating, & Air Conditioning, Inc.
Date: 12/16/2024
We sincerely apologize for the ongoing issues with your system and understand your frustration. A manager will be reaching out to you shortly to address your concerns and work on a resolution.
Thank you for your patience, and we truly regret the inconvenience caused.Review fromHolly P
Date: 11/06/2024
5 starsThe plumbers were very knowledgeable and very down to earth. They will be coming back to install a kitchen faucet. Any time I have an issue with plumbing I will call again. They were also very efficient.Nicholson Plumbing, Electrical, Heating, & Air Conditioning, Inc.
Date: 11/11/2024
Thank you so much for the wonderful 5-star review! We're thrilled to hear that you had a positive experience with our team. It's great to know that you found our plumbers both knowledgeable and efficient, and we're honored to be your go-to for any future plumbing needs. We look forward to helping you with your kitchen faucet installation and anything else you may need down the line. Thanks again for trusting us!Review fromPaula W
Date: 06/17/2024
1 starThis company has terrible follow through. I recently agreed to install a new AC unit after their team came out and assessed what I would need. My home is 2 stories with AC throughout with a thermostat on each floor. The installers were pleasant but at the end of the day, only my first floor worked. They could not figure out how to make the upstairs work and had to have a manager come out the next day. He claimed that I was quoted incorrectly for the work and proceeded to order duct work to get the system to work upstairs. That took 2 weeks to come in. We scheduled a time for them to come back an install. Again, the team was here all day and when they were complete, the upstairs didn't work. We were told that we would need an electrician to come out and run a wire because our wiring is outdated. (The wiring is the same for both floors and downstairs works but ok.) I had to chase them to get this scheduled. They were supposed to come out this morning and called to cancel because they "are out of wire". Electrical is part of their everyday business so I highly doubt they are out of wire or couldn't get some this morning to get the job done. Buyer beware. They have shady practices and it is at the hands of their management. The installers and schedulers are stuck delivering bad news that the managers are incapable of discussing with the customer. This company should not be allowed to operate this way. I've reached out to the president of the company 2 weeks ago via linked in and no response and calling the organization only gets me a dispatcher.Nicholson Plumbing, Electrical, Heating, & Air Conditioning, Inc.
Date: 06/18/2024
We apologize for your experience, and we genuinely want to resolve this matter. We take customer satisfaction seriously and we are sorry that we did not meet your expectations. One of our Customer Relations Managers will be contacting you to work towards a resolution.
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