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Business Profile

Bowling

Round 1 Bowling and Amusement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bowling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to Round 1. Paid $74.00 for a game card to play arcade games. ($37.00 each on two separate credit cards) Without warning, the business said all game card machines were down but it charged each credit card $37.00 anyways. Business refused refund, service, or credit without paying them additional money in cash. Business wanted me to pay additional $74.00 in cash to receive a game card, on top of the $74.00 charged on my credit card.

    Business Response

    Date: 01/04/2025

    Case ID ********
    At the time of the situation, we were just learning of a company wide issue with the credit card processing. We found out at the counter after attempting to assist the customer with her purchase and trying a second attempt at another register as we thought that the first register was having an issue. After the second attempt, the customer requested that we give her a refund. As the transaction had not completed on our side, I told the customer that we would not be able to process a refund until the charge is posted to her account. Since it was a Sunday, I said that it should post on Monday and that unfortunately I could not refund an authorization that had not posted to the account. I told her that if it did process and post to her account, to bring in proof that the charge had posted to the account and I would be happy to process the refund. As there was no notification from the customer, we took it as the authorizations had dropped until we received this notification. I did notice that both images that were sent to the BBB were of the authorizations and not posted charges which tells me that she did not wish to wait before making accusations. As far as the cash payment,unfortunately, we cannot comp game cards based on credit card authorizations. Finally,shortly after her transaction issue, we posted that there was an issue with credit cards on all of the registers and kiosks until the situation was corrected.

    ***** ******

Round 1 Bowling and Amusement is NOT a BBB Accredited Business.

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