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Business Profile

Roofing Contractors

Dicky Matos Roofing

Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromMadeline R

    Date: 04/22/2025

    1 star

    Madeline R

    Date: 04/22/2025

    Bad business.
    Home Renovation done without permits
    Sloppy work done by employees from this business
    Technical functions of heat and plumbing left as is (not functioning properly).
    Would not recommend this business for any home renovations at all highly disappointed

    Dicky Matos Roofing

    Date: 05/03/2025

    Dear ********,Thank you for taking the time to leave feedback. Were genuinely sorry to hear that your experience did not meet your expectations. At Dicky Matos Roofing, we strive to provide quality service and transparent communication throughout every project.We always aim to work closely with our clients to meet their specific needs; however, its important to note that we were not compensated for the work completed in your case, and some of the concerns raised may have been the result of requests that went beyond the original agreement.While we respect every clients right to share their opinion, we kindly ask future clients to reach out directly with any concerns during the process so we can address them promptly and professionally.We wish you all the best.
  • Review fromGiancarlo S

    Date: 03/26/2024

    1 star

    Giancarlo S

    Date: 03/26/2024

    Matos did my roof 9 years ago. I noticed that I have a stain.on my kitchen ceiling. I came to realize that the leak has been going on for sometime. The flashing at the base of the chimney flashing was not done properly. I called and they did come over. But they didnot want to hear that it was the flashing, instead they said it was coming from a hole in the chimney top. Not the case, we both went in the attic and.saw that the leak was coming down the side of the chimney, same side as the faulty flashing..I kept calling, no response. Stay far away from this guy. His reviews come mostly from friends and employees. He does not stand by his work. He is a nightmare. If you are lucky enough to get a job well done, you better hope that nothing goes wrong, because he will just take your money and blow you off. A disgrace.

    Dicky Matos Roofing

    Date: 05/03/2025

    Dear *********,We appreciate the opportunity to respond to your review. While we take all customer concerns seriously, we want to note that we have no official record of a signed contract or completed project under your name from nine years ago. Despite this, we understand you claim to have reached out, and as is our standard procedure, we always investigate concerns thoroughly when contacted. If we find that an issue is related to our workmanship, we fix it promptly and at no cost to the client. However, if the problem is unrelatedsuch as chimney or masonry issueswe inform the customer and refer them to the appropriate specialist.Your claim suggests we visited and gave our professional assessment that the leak was related to chimney deterioration, not the flashing we allegedly installed. Without a contract or service record, we were unable to follow up further.We are also aware that this is not the first negative review youve submitted across platforms over many years. We respect every individuals right to share feedback, but it is important that reviews reflect accurate and verifiable experiences. Our reputation has been built on quality work, honesty, and professionalismnot personal attacks or unsubstantiated claims.We remain committed to our clients and to the integrity of our work.Sincerely,Dicky Matos Roofing

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