Complaints

This profile includes complaints for Billshark's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Billshark

  35 Parkwood Dr Ste 110 Hopkinton, MA 01748-1727

  
• 

  Billshark

  PO Box 92 Hopkinton, MA 01748-0092

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19th Billshark negotiated my TV provider **** with xfinity. I only asked for a quotation, instead they proceed with accessing my account and making an unauthorized change to my ****. They then send a charge of 40% savings , again was not authorized. I was able to cancel the changes made by the Billshark representative a few days following once I realized what they had done without permission. I reinstated my terms and services with xfinity myself and sent my **** to reflect not changes had been made to the account based on what Billshark negotiated. They have now refused to stop my billing due to I still have savings on my account , the July statement that was sent is not correct even though this is was the month they negotiated. They would like the August statement. Thang have also proceeded with stating they have called xfinity and verified on my account that I still have savings. Again they have done this without any permission from me. They have infringed on my privacy and access my account without authorization multiple times.

  

  Business Response

  Date: 08/10/2022

  This customer signed up for our services on April 29th, 2022 upon enrolling the customer agreed to our terms and associated fees. On June 1 the customer requested for us to negotiate their ******* ****, and at that time we were only able to achieve a 1-time credit of $20. As the customer, requested to hold off on any other discounts or changes, per their request we did just that. Come July 19th, the customer reached back out to us  and requested to  move forward with removing the cable and get the best pricing on their internet service. The Shark did just as the customer requested(see attached text with customer and Shark).
  
  As the customer stated, if they have made changes to the account, we will need proof in order to make any changes to the original invoice. This can be done with a call from our QA team to ******* or an updated statement(dated 8/19) from the customer, showing that our savings are no longer active on the account in question. 
  
  Until we obtain either of the above, the invoice will stand as valid as our QA team, during the original QA process confirmed the savings/changes to the account were active at the time of our negotiation. 
  
  

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Billshark services through Mint. I thought all was well at first, Junrill was helpful and asked if i was willing to downgrade my ******** plan to save money. I very clearly told him that I was not willing to downgrade my plan, and he told me that he was able to save me $32 a month and keep my same plan. Well, come to find out, that was all a lie. When I spoke to ******** directly, Junrill had told them to move forward with downgrading my plan (against my wishes), and I even had to pay a fee to get my plan restored to what it should have remained. Neither Junrill or Billshark will answer my texts or emails, and now have sent me an invoice for over $300. For what??? They saved me no money, I in fact had to spend money to undo what they did. These people are scam artists to say the least, its a shame that I trusted this company to help me and all theyve done is cost me a ridiculous amount of money at this point.

  

  Business Response

  Date: 08/10/2022

  We will be voiding the invoice in question, due to evidence provided by the customer. 

   

  *** it seems there was an error made on the providers side, as our QA team confirmed via call logs and information obtained in our system, that NO downgrade was mentioned or should have occurred on this customer's account. 

  Customer Answer

  Date: 08/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:07/27/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Mint and decided to give BillShark a shot! I deeply regret it now as it has been nothing but a huge colossal waste of my time! My first issue was when they called both of my providers they pretended to be me! They didn't say they were "calling on my behalf" but lied and said they were me! I have emails from my internet service provider DURING their phone calls that they were saying they were me.Secondly, they are trying to charge me $420 "savings" for a service for which I have a 2-year contract with only three treatments left for $89 each, which I had already negotiated before hiring them. They have provided absolutely no proof, just their invoice. Below is an exact copy of the emails regarding their error. Hi ************************************,'Other" is your Aptive Environmental **** that you asked us to negotiate on July 21st. We do not have a specific drop down menu category for Aptive Environmental in our system when enrolling so it fell under the 'other' category. We were able to save you a total of $420.00 on this ****. Your savings are broken down into $20 a month for the next 12 months then $15 a month for months 13-24.As a courtesy to you we have pushed out the due date of your invoice to August 5th 2022. If you wish to set up a payment plan to spread the payments, you can do this by clicking on the link at the bottom of your invoice.If you have any other questions, please contact ******************************* were paying $89 a month for your services, and we negotiated your payments down to $69 a month for the next 12 months; then year 2, you will be paying $74 a month.I am confused why would you think we called and pretended to be you?Kindest regards,******

  

  Business Response

  Date: 07/28/2022

  When this customer signed up for our services on July, 15th 2022,  via our Partner, they did agree to our terms and associated fees which include, but are not limited to acting on behalf of the customer, which can include us going in as the customer, as you can see in the attached snip of our terms. 
  
  As for the savings we applied to the account, the proof is in their billing statement. If the customer doesnt see the promised savings and per our guarantee, we will honor said savings or update the invoice in question. 
  
  There is another option to confirm the savings are applied to the account, via our QA process however, the customer has declined this option and therefore the invoice stands as valid until further confirmation.
  
  

  Customer Answer

  Date: 07/28/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Dear BBB,

  1) Calling on BEHALF of someone and intentionally LYING saying they are ME are two totally different things! Is that even legal???

  2) They are not saving me what they are claiming with Aptive. Again, Aptive is a QUARTERLY pest control treatment. I only have THREE treatments left on my 2-year contract with them at $89 each. If they were able to get those last three treatments reduced I will gladly pay their
  the appropriate fee. The amount they are claiming to have saved is MORE than the cost of the treatments left on my contract of $267. How can they possibly be saving me $420 on $267 worth of a service???

  3) They did get me a $25 credit somehow on my AT&T **** and it does reflect such. I told them to go ahead and charge their fee on that account.

  I am not against paying for a service, but the Aptive account is just incorrect. They are only ASSUMING they know that this is a monthly fee for the next two years which it is not. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 08/03/2022

  We have resolved your issue via our customer support.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billshark claims to have negotiated my ******* ************* account ****, which never happened. They then billed me $38 and then significantly/negatively impacted my credit report. They actioned no such improvements to my bills, yet billed me and impacted my credit any way. This is ridiculous!!

  

  Business Response

  Date: 07/24/2022

  There was no charge for our services as we voided out the invoice. We have reached out to our 3rd party collections agency to enquire about the account in question.