Reviews
This profile includes reviews for Billshark's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 261 Customer Reviews
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Review fromJonathan
Date: 02/26/2025
2 starsJonathan
Date: 02/26/2025
Billshark did not end up saving my anything on my Specturm bill and ended up causing confusion that I had to settle with Spectrum, because they were going to end my promotional rate early. I still ended up paying them for their "service" despite not getting any discounts and thought that was ******** 5 months later, Spectrum has changed their plans and when I tried to understand the bill changes, I couldn't because Billshark had changed the name on my account (either by mistake or not, I don't know because I was not notified), which caused more headaches in trying to work out the bill changes with Spectrum.I would caution any users of this service because this has only ended up in causing more hassle and paying another company. Perhaps this is a YMMV issue, as my brother in a different state used the service and did not have issues.
Billshark
Date: 03/03/2025
We appreciate you sharing your experience. Since you never reached out to us, we werent aware that there were any issues with your savings. Our goal is always to help simplify the process for our customers.
To clarify, ****************** does not have the authorization to change the name on your Spectrum account, as we do not have control over account ownership details. The only change made to your account was securing a lower rate than what was being paid prior. Sometimes, providers make changes on their end that can lead to unexpected issues, and we understand how frustrating that can be.
Our guarantee is to secure savings for our customers, and if a provider did not apply the savings we achieved, we are more than happy to review the situation and see what transpired. We certainly dont want you to pay for something you didnt receive. Our **************** team has proactively reached out to understand what happened and assist in any way we can.Jonathan
Date: 03/12/2025
I have now reached out to you via my login because in addition to discovering that the name had been changed on my account by one of your employees - despite my own contacting of Spectrum and getting them to lower the rates myself, I discover that I have been charged by Billshark to my credit card for lowering my internet bill - in effect being charged for my own work. To your final claim that you have reached out to me - I have received 0 correspondence from you, other than this response to my review. No texts, or e-mails, despite having both those contact methods to reach out to me. In fact, if I had not been reviewing my own credit card statements, I would have not found your charge for "saving" me money on my ***************** I'll let that speak for ********* addition, there is no easy way to remove my saved credit card information on the Billshark login. Extremely predatory behavior towards consumers.Billshark
Date: 03/14/2025
I appreciate you reaching out and sharing your concerns. I understand your frustration, and I want to go over everything clearly to find the best resolution for you.I see that our **************** team has already been in contact with you and has been actively working to find an amicable solution. Regarding the name change on your Spectrum account, I want to reassure you that Billshark does not have the ability to change account ownership details, as we do not have control over that aspect of your account. However, I would be happy to investigate further with Spectrum to understand what may have caused this ************ for the charge on your credit card, I certainly dont want you paying for something you didnt receive. Our records indicate that we worked on your Spectrum bill, but if you had already secured the discount on your own before we completed the negotiation, Id be happy to review the timeline and issue a refund if appropriate. Could you provide a copy of your previous bill and any confirmation of the discount you secured so we can verify?I also want to address your concern about communication. I sincerely apologize if you did not receive any previous outreach from us. Our customer service team had noted an attempt to follow up, but I want to ensure we go over everything directly. If youd like, Id be happy to schedule a call to discuss this further at your convenience.Please let me know how you'd like to move forward, and Ill do my best to assist. Again, I appreciate your time and patience.Review fromRebecca D
Date: 12/12/2024
5 starsRebecca D
Date: 12/12/2024
Am just getting around to this review after Billshark did a good job for us getting our Internet (Spectrum) bill down. Spectrum basically has a monopoly over here, so it's much appreciated. The upfront payment is a bit of a shock, but if you do the math, you will definitely benefit from Billshark's work for you. This is the second time we have had a good result with the service and we're happy with the result. Thank you!Billshark
Date: 12/16/2024
Thank you so much for taking the time to leave such a thoughtful review! We're thrilled to hear that we could help lower your Spectrum bill againit means a lot to us to have earned your trust a second time. Were glad you see the value in the savings we secure for our customers and appreciate your continued support.Monopolies can be tough, but were here to make sure you get the best deal possible. Thank you for choosing Billshark, and were always happy to help whenever you need us!Review fromEthan C
Date: 11/26/2024
5 starsEthan C
Date: 11/26/2024
Billshark is awesome! They got my Spectrum bill down by over $30 a month, and I didnt have to do anything. Super easy and totally worth it. I love this service!Billshark
Date: 11/26/2024
Thank you for the amazing review! We're thrilled to hear we could get those savings for you on your Spectrum bill with zero hassle.Enjoy those savingsyou deserve it! ??Review fromHilda L
Date: 11/26/2024
5 starsHilda L
Date: 11/26/2024
I'm so happy I chose to use Billshark! I was just told I saved over $500 on my cellphone bill! Thank you Billshark!Billshark
Date: 11/27/2024
Wow$500 in savings is amazing! Were so glad you chose Billshark and that we could deliver such great results. Thank you for trusting us to help lower your bills!Review fromBeth E
Date: 11/26/2024
5 starsBeth E
Date: 11/26/2024
This company made saving money so easy! They negotiated my bills seamlessly, kept me informed, and saved me more than I expected! Highly recommend!Billshark
Date: 11/27/2024
Thank you for your kind words! Were so glad we could make saving money easy and exceed your expectations. Your recommendation means a lot to us!Review fromWeili L
Date: 11/21/2024
5 starsWeili L
Date: 11/21/2024
Amazing service by ****! Fast, efficient, but most of all her communications throughout were spot on. Lowered my ATT Fiber bill by $10 a month!Billshark
Date: 11/25/2024
Thank you for the great review! We're so glad **** was able to help lower your ATT Fiber bill and keep you informed throughout the process. If you need anything else, feel free to reach out!Review fromSheryl S
Date: 11/20/2024
2 starsSheryl S
Date: 11/20/2024
Hard to cancel. **** providing service with out details or approval. Billed right away before any savings were realized. I didnt even see any savings on my bill . Dont recommend. Being billed for nothingBillshark
Date: 11/21/2024
Thank you for your feedback. We appreciate your loyalty as a customer since December 2020. We received your request to opt out yesterday and processed it right away. We hadnt heard from you prior, so we were unaware that your provider didnt honor the savings we negotiated.We keep our customers fully informed through emails and text messages at each step of the process. If there was an issue with the savings or any other concern, please let us know, and well work directly with you and your provider to resolve it.Our customer service team has already reached out to discuss the situation. Were here to help and ensure this is resolved to your satisfaction.Review fromSpencer M
Date: 11/19/2024
5 starsSpencer M
Date: 11/19/2024
I had an excellent experience working with ******** from Billshark. She efficiently reduced multiple bills, ranging from my interest payments to my trash services.Billshark
Date: 11/20/2024
Were so glad to hear ******** worked her magic and slashed those bills for you! Shes a rockstar, and were thrilled you had such a great experience.Review fromMary K
Date: 11/19/2024
5 starsMary K
Date: 11/19/2024
This is the third time in the last four years that I have used Billshark and had positive results. Each time I received a reduced rate for 24 months. Results are quick and associates are always helpful and knowledgeable. Thank you once again Billshark for providing me with a positive outcome.Billshark
Date: 11/19/2024
Thank you for your kind words and for trusting Billshark over the years! Were thrilled to hear about your positive experiences and the results weve achieved for you.Were grateful for your continued support and excited to help you save again in the future. If you ever need assistance, dont hesitate to reach out!Review fromSuzanne M
Date: 11/18/2024
1 starSuzanne M
Date: 11/18/2024
Told me I saved $420 a year, charged me $168 upfront. My bill has gone up $11.50 a month for a total of $138 a year! Instead of saving $420 a year they just cost me an additional $306 a year!Billshark
Date: 11/19/2024
Thank you for sharing your feedback. I understand your frustration regarding the recent changes to your DirecTV bill and the impact it has had on your expected savings.Our customer service department is actively working with you to find a solution to address your concerns. I want to clarify that the increase in your bill is due to DirecTVs pricing adjustments, which are typically caused by factors like inflation or changes in operational costs. This increase is entirely independent of the promotion we secured for you. Even without the promotion, ******** price increase would still have applied to your account.We understand how disappointing this situation can feel, especially when it affects your anticipated savings. Please know that we are here to support you and explore any other options that might be available.We value your feedback and are committed to helping our customers navigate these challenges. If theres anything else we can assist you with or if you have additional concerns, please dont hesitate to reach out to us directly.Thank you for giving us the opportunity to explain, and we hope this provides some clarity.
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