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Business Profile

Appraisal Management

Vision Government Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appraisal Management.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested on numerous occassions that my personal family information be removed from their website. Their 'feedback' page is the only means to contact them. My online requests for my information to be removed from their website results in an "error occured" [sic] result. I feel that the error page is a means to thwart people's attempts to have their information removed from their website.

    Business Response

    Date: 12/12/2024

    The Vision Support team received a message with the concerns Mr. ********** has shared. We responded to him on December 9 at 8:27am. Here are the details of our reply:

    Good Morning,

    Thank you for reaching out to Vision Customer Support with your concerns. ********************** is a service provider to ***********, **, and hosts the ***********, CT Assessor's database website on the Towns behalf. Only the Town has the authority to determine which records are publicly available through the website. As a result, Vision is unable to process your request and you will need to contact the local assessment office directly about removal.

    To discuss the availability of property data on the website, the ***********, ******************* may be contacted using the information below:

    ************

    Additional information is available on the ***********, CT Assessor's official website at *********************************************************

     

  • Initial Complaint

    Date:08/24/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am really concerned for my privacy and safety, especially with recent news of the hacking of millions of Social Security numbers. A simple ****** search leads to my full name, complete address, and value of my house on the website for The City of ***********, CT Assessor. Vision Government Solutions (VGS) appears to be the entity maintaining the site based on its name and logo being plastered on every webpage. The city's website does not provide any instructions for remediating this concern; the same goes for VGS. You'd think that, especially given this day and age, a government database containing its residents' personal information would be much harder to find, or at least be hidden from search engines, or be placed behind a paywall. I have serious concerns for my safety. I need my information removed ASAP.

    Business Response

    Date: 08/28/2024

    Good morning,

    Thank you for reaching out to Vision Customer Support with your concerns. ********************** is a service provider for ***********, **, and hosts the Assessor's database website on the Towns behalf. Only the Town has the authority to determine which records are publicly available through the website. As a result, Vision cannot process your request and you will need to contact the local assessment office directly about removal.

    To discuss the availability of property data on the website, the ***********, ******************* may be contacted using the information below:

    ************
    *****************************************************

    Additional information is available on the Assessor's official website at *********************************************************

    Best Regards,

    Vision Customer Support

  • Initial Complaint

    Date:07/27/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my serious concern regarding the publication of my personal information, including my full name and my wife's name, on your site without our consent. This situation appears to be in violation of the federal privacy regulations, specifically the Privacy Act, which prohibits the disclosure of personal records without written consent from the individual concerned.I request that you immediately remove all personal data related to me and my wife from your systems. Please confirm the removal of this information within one week from today.If this matter is not resolved promptly, I will have no choice but to seek legal recourse, including filing a lawsuit against your company and any involved parties, such as the Stratford Tax Collector, who may have facilitated the unauthorized collection of our personal information.Thank you for your prompt attention to this urgent matter.

    Business Response

    Date: 07/31/2024

    Hello,

    Thank you for reaching out to Vision Customer Support with your concerns. ********************** is a service provider to the Town of *********, ***********, and hosts the Stratford Assessor's database website on the Towns behalf. Only the Town has the authority to determine which records are publicly available through the website. As a result, Vision is unable to process your request and you will need to contact the local assessment office directly about removal.

    To discuss the availability of property data on the website, the ************************** may be contacted using the information below:

                  ************
                  ******************************

    Additional information is available on the *********, ** Assessor's official website at *************************************************

    Best Regards,

    Vision Customer Support

  • Initial Complaint

    Date:09/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has full details and current pics of anyone's home...including ours. My wife asked them to pull it. We have already contacted the town assessor office...they have no clue what to do they said it's your website you need to pull it or contact them as to what you want them to do. So don't tell me to contact the town they have no clue! Pull this asap because we will be passing this off to an attorney next week if you don't.**********************************************************

    Business Response

    Date: 09/25/2023

    Hi BBB,

    We understand the taxpayer's frustration.This appears to be an escalation to a support case Vision received from this taxpayer last week. The information disclosed on the website we operate for *************** is public record, and the decision whether to suppress that information resides with the municipality. Since the taxpayer noted that the **************** in *************** was unsure how to respond to the request, we reached out to that office on Friday, September 22. We cannot take any action until we receive a response from the *************** Assessor. One we connect with them, we can assist the **************** based on their directions. Our Customer Support team has sent a follow-up request this morning, September 25, in an effort to expedite the issue.


     

    Customer Answer

    Date: 09/25/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 20638198.

    The assistant assessor is sick she's back in the office tomorrow she hopes which is Tuesday. She is going to work on fixing the issue that transfers to Vision.

    Until then ..I would like it open until they both can verify it has been suppressed which should happen tomorrow.

    Also I understand that it's public information but so is much of anyone's information. My wife actually pays a company to pull info off that's on sites that are third parties and I know they're in touch trying to get this resolved too.

    The issue is most companies that show data that's public info will tell you that ..but they give you the option to opt out. If this company gets their information from the town's database they should on their own have an opt out option. If people desire to look you up and the appraisal of your home etc it should be they try digging for it, not having it show up that easy. 

    Also why is it that our home picture and that of the home next door is public but yet there's no pictures for homes near us after that. Is that the town doing that or vision that decides to?

    As stated until they can work with the assistant assessor *********************** and make sure it's suppressed, we would like this open . If it doesn't happen tomorrow the attorney will be writing them both.


    Regards,

    ***** And ******

     

     

  • Initial Complaint

    Date:07/26/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business provides a web platform that displays my personal information (full name, address, tax exemptions) for anyone to access EASILY, and without my authorization. This practice is in violation of W3C principles of privacy and security, and borderline integrity. Remove my existence from this website, the platform, and your business.

    Business Response

    Date: 08/09/2023

    Thank you for notifying Vision Customer Support. We understand the concern that has been raised.

    Vision Government Solutions does not own or control the information that we publish on behalf of a municipality. To address concerns related to information available on the **************** Tax Record site, the taxpayer will need to get in touch directly with the tax collector. The site shows the phone number for **************** ** Town Hall as **************.

  • Initial Complaint

    Date:03/30/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When my name is searched on ****** my name and address comes up immediately. I am a healthcare provider and this is extremely concerning. Patients may search my name and can find out my home address. I want this removed from the ****** search and any other search engines.

    Business Response

    Date: 04/03/2023

    Thank you for notifying Vision Customer Support. We understand your concern.

    Vision Government Solutions does not own the information that we publish. If you have any concerns related to privacy, you'll need to get in touch with your municipality. The Office of the Assessor is responsible for making any decisions related to what is or what is not published on their site.

  • Initial Complaint

    Date:12/15/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your website is displaying my family's private information. I did not authorize the publication of our information. Please remove the specified listing - thank you.

    Business Response

    Date: 12/15/2022

    Good morning,

    The data on the Vision Government Solutions website is public information owned by the Town of Lexington. Taxpayers wishing to remove their data from the Town's website *** contact the ***************** at the Town Hall. Vision does not have the authority to remove Town-owned data.

    Best,

    Vision Customer Support

    Customer Answer

    Date: 12/16/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Please contact the assessor's office regarding this listing on my behalf. I can view this measure has been taken for others who raised complaint with the same website listings, so I am kindly asking for the same courtesy, as I did not authorize this information to appear, and it is available on your website. I am requesting your help. Thank you. 


    Regards,

    *****

     

     

    Business Response

    Date: 12/22/2022

    Good afternoon,

    Following up on your request, we have contacted the Town of *************************** on your behalf. They will be contacting you directly.

    Thank you for bringing this to our attention.

    Best,

    Vision Customer Support

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AS OF 11/03/2022, I would like my FULL NAME to be removed from the following site https://gis.********/hinghamma/Parcel.aspx?Pid=709

    Business Response

    Date: 11/03/2022

    Good evening,

    Thank you for reaching out to Vision.

    The data on the Vision website is public record from the Town of *******, maintained by the Town Assessor.

    We have contacted the Town Assessor directly with this request, and if you would like to reach out directly, their office line is ************.

    Best,

    Vision Customer Support

Vision Government Solutions is NOT a BBB Accredited Business.

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