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Business Profile

Formal Wear

Lady Black Tie, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Formal Wear.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If I could leave no stars I would. I was helping out my niece and getting her a dress for prom. My daughter accidentally purchased the incorrect dress on this website because it was similar to one we were looking at from another company. She used my card and without my knowledge she purchased from the wrong website. I immediately called Lady Black Tie but their phone line doesnt take call. I sent them an email explaining my issue and they responded over 24 hrs later saying the item was already shipped and refused to give me my money back. I told them what happen and they still refused. When the dress for here I opened it up because I was just going to let my niece wear it since they were giving me issues and it smelled horrible. The chemical smell in the dress is so strong it went through my entire house. It messes with our allergies and it broke my niece out on her chest right after. It cant even be dry cleaned per the instructions on the tag. The chemicals are tok strong and there is no way to hide the odor. I will be filing a BBB complaint on this company and disputing the charges with my bank. They dont even respond to my emails its all auto generated responses. DO NOT SHOP WITH THIS PLACE!!!!

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Originally charged $169.00 on Discover on 4/21/2024 then Lady Black Tie charged another$169 on 4/26/2024 after I contacted them to say an error was made in my card being charged a 2nd time for a second dress when my daughter was attempting to exchange the first dress that was returned. The customer service representative was horrible stating even though I contacted before another dress was shipped I would be charged another $169.00 . I then stated shipment would not be accepted because I didn't want to buy another dress only exchange the return. So when we were notified of new package arrival I refused at *********** and I was still charge 2 times for a dress my daughter does not have. the second was never accepted as representative from Lady Black Tie sent out another dress even when contacted before dress was shipped out.

    Business Response

    Date: 02/07/2025

    Hello Kyliah,

    Thank you for messaging about your order last year. We do not resolve any complaints moderated though BBB's messaging platform.

    If you need help with anything, please reach our customer service line *********************************************************.

  • Initial Complaint

    Date:04/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dress from Lady Black Tie on 3/27/24. When I recieved the dress, I immediately noticed it was not the color advertised in the photo onlnine (photo attached), and I purchased the dress mainly for it's color. Additionally, the dress was made of low quality rough material, unflattering, and the glitter from the dress got all over my apartment. I was unhappy with it and believed it represented the quality of dresss from the store, so I wanted to return it for a refund and did not intend on purchasing anything else from the store. When I went to return it, I quickly discovered they only offer store credit, and do not offer refunds for any circumstances. This was not made aware to me when I was purchasing the item, as I purchased it on my phone and there is no terms and conditions agreement box on their mobile experience (photo attached). I decided to email customer service to see if they would make an exception and refund me. They refused and kept insisting that i purchase a new dress from their store. I then decided to review the company on 3 different review sites. I was manipulated into taking down those reviews because they kept responding with my full legal name and for privacy reasons I do not want my full legal name posted. I then removed the reviews and asked them not to respond using my legal name, as the only reason they have my legal name is because I submitted it through what I believed was a secure form when I placed the order. When I reposted the review, they kept responding using my full legal name and I have taken all of them down (I have attached a photo of one of their responses, I deleted the other reviews before I was able to get a screenshot). I believe that posting my personal information publicly as well as not being clear about their refunds could violate the following: The California Consumer Privacy Act California Civil Code Section 1723 California Civil Code Section 1770 California Civil Code Section 1770(a)(9)

    Business Response

    Date: 04/16/2024

    Dear *****************************,
    We understand many people are lead to believe the BBB is some kind of regulatory authority over business, as you emailed us announcing your goal was to report us after consulting with a lawyer, however, the outcome will be the same in your situation. The Better Business Bureau is a non-profit with no governing capabilities over business. When you send a complaint, the company just get emailed about it with a suggestion to reply; no third party reviews it and no mediation occurs. After a certain number of days, your complaint post and our reply here will go visible on the front end of the page for public viewing. 
    We have replied to your reviews on multiple platforms and will again reiterate what we said there:
    *****************************,
    Were really sorry to hear that your experience has left you feeling this way, and that the ******************** Gown did not suit your personal taste. I see that our customer service team has done their best to provide you with recommendations and solutions. 
    We understand you are leaving us 1 star reviews and attempting to negotiate that youd remove it if we bent our policies. Unfortunately we cannot engage in review negotiations like this, as anyone is free and welcome to review us at anytime on any platform. You become irate when we reply to said reviews in a way you do not like and attempt to dictate how we are allowed to reply, and our customer service team is doing their absolute best to provide you with a positive outcome with such a situation. With compassion, I hope ******************************** can find inner peace.
    We hope for mutual understanding and respect in situations such as this, in which we stand by our company policies that customers have every opportunity to review on our website policy pages before placing orders with us. It sounds like our customer service team has done their best to provide you with information and solutions for returning your item. At this point, we can only apologize that you have been dissatisfied with your experience and once again request understanding and respect.
    Kindest,
    LBT

Lady Black Tie, LLC is NOT a BBB Accredited Business.

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