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Business Profile

Airlines

Cape Air

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Mary H

    Date: 08/10/2024

    Mary H

    Date: 08/10/2024

    I was on the 3 pm flight from ************ to ****** today. Arrived 2:20 to check in, go through security, etc. 3 PM rolls around, no boarding. 3:30 rolls around, no boarding. No explanation provided when I asked why it was so late, explaining that I had to make a connecting flight in ******. Finally boarded and left at 3:55, 55 minutes late. Barely made my cross country flight in ******. Next time Ill rent a car.

    Cape Air

    Date: 04/03/2025

    We apologize for the delay and the inconvenience this caused. The delay was due to downline arrivals impacted by an airport services delay in ******. We understand the importance of timely connections and reassure all passengers that we assist with rebooking when needed. We hope for the opportunity to provide you with a better experience in the future.

  • Dierdre M

    Date: 10/27/2023

    Dierdre M

    Date: 10/27/2023

    Mixed up my dates for an outbound flight out of *******, **. Didnt realize it until I arrived at airport. When I realized my mix up, I said to her, Clearly I am confused what day it is and she snidely snapped back And clearly you missed your flight yesterday. ******* needed to leave the counter to help board an outbound flight and then arrive an inbound flight. No one at the counter. A short time after, when she finally returned, when I inquired if everyone had checked in for the flight I was trying to get on, she advised 7/9 passengers checked in. When I asked if I could take one of those seats, she said, NO, and the cut off was 4 mins. Ago. She proceeded to then turn walk away from me into her office and slammed the door. It horrible customer **********************!!!

    Cape Air

    Date: 04/03/2025

    We sincerely apologize for the interaction you experienced at our *******, **********. While our agents often have to manage multiple operational duties during busy periods, all customers deserve to be treated with courtesy and respect. We want to reassure that your feedback was shared with station management for review and follow-up. We regret the frustration this caused and hope for the opportunity to serve you under better circumstances in the future.

Cape Air is NOT a BBB Accredited Business.

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