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Business Profile

Garage Door Repair

Overhead Door of Cape Cod
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an electric motor added to my garage door on July/17/2023. My door had become heavier as I aged! The apparatus worked appropriately , raising the door when I asked it to. Then in late Nov. it would not open door. The secretary in service said I needed to re-program the device. This was not effective. A man finally came here after a week of waiting, and gave me a new key pad and installed it in a new location. He thought it was a battery issue, however I had put new batteries in when the device shut down. The motor worked now. I have only one way to enter my garage and if the door is nonfunctional the garbage piles up in the house. Yesterday I went to put garbage in the cans the door did not open - just one and half to two weeks after a repair man was here. Today is same. I called Overhead. The secretary told me she would send someone out SOMETIME next week. She was not helpful. I had intended to have collectors come to collect my garbage but I cannot. I can get no tools or have access to the furnace and the secretary rather rudely says shell send someone sometime. Is this a usual scenario for an electric opener?

    Customer Answer

    Date: 02/14/2024

    I have not heard from the business in response to my complaint.  I do not intend to do business with them again.  I will call another company when there is an issue.

    Business Response

    Date: 12/05/2024

    In 38 years of owning Overhead ******* of ********. This was the first time that I had return and take out a new electric operator and provide the customer a full refund of $650.94. My ********************** made several visits to adjust and fix the problem. In the end to satisfy our customer we gave a full refund.   This was not the type of customer service that we provide and we are very sorry that we could not fix the problem the first time.   Note we have a small staff to service all of ******** and the islands and at times if is difficult to provide prompt same day service.   

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