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Business Profile

Auto Parts

Paul’s Karts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ****, I would like to state I am a 19 year old student building a mini-bike as a hobby. I contacted **** on April 23, 2023 about my dream engine build and what he suggested and then agreed upon totaled $1,334.48. He stated there was custom work to be performed so it would take some time. I didn't hear anything for almost 3 months so I tried contacting him in late July. He finally contacted me in mid August and stated he would send the parts but give him 2 more weeks. Again I didn't hear anything for almost 4 weeks. I tried contacting him again now mid to late September. I have not had any response or communication from **** through emails and texts as of today November 1, 2023. I have saved almost a year working part time to pay for my dream mini-bike engine. I'm devastated to say the least BBB please help! Thanks ****

    Customer Answer

    Date: 11/12/2023

    I have not heard from the business in response to my complaint. Dear BBB, I tried today 11/12/23 to get in touch with ****'s Karts after being blocked. He responded stating he sent the parts back sometime in September. When I asked for a tracking # he stated he doesn't have one.

  • Initial Complaint

    Date:09/19/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a complete crate motor from Pauls Karts website and have not received my product. I sent in a carburetor that was supposed to be used in the build that he still has. He will not return texts or calls at all or refund money or my parts.

    Customer Answer

    Date: 10/01/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:01/23/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a custom cylinder head from Pauls's karts **** store on October 26th, 2022 order number ************** for $447.10. The cylinder head was supposed to be delivered approximately 4 weeks from purchase. The item did not arrive. It has been approximately 3 months with zero contact from Pauls's karts. I have tried contacting ****'s karts through the **** store and also through his web site multiple times with no answer from Pauls's karts.

    Customer Answer

    Date: 02/03/2023

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *********************

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08-10-2022, I ordered a custom cylinder head from Pauls karts website. I was told that the build time is a minimum of 4 weeks. Ive emailed, called the owner with no response because Ive heard nothing in the past 4 months. I would like for the business to communicate with me, and let me know whats going on with my money. The cylinder head cost $564.99. At this point I feel like they just took my money.

    Customer Answer

    Date: 12/09/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***********************

Paul’s Karts is NOT a BBB Accredited Business.

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