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Business Profile

Moving Companies

Gentle Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Gentle Movers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gentle Movers has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired Gentle Movers to move my husbands possessions into their storage facility in October 2020. Due to Covid, he was giving up his apartment in ****** but kept his goods in the Boston area bc he thought he might need to move back in the future. He is now permanently working from home and we want to pick up our goods. After initially hearing back from Gentle Movers but being unable to secure a date to pick up our goods, they are now disregarding our text messages and calls. We have paid over $9000 in moving and storage fees not to mention they have our property. We need them to respond to us and give us a date where we can get our goods. They are not in a storage room but on pallets that need to be unloaded.

    • Initial Complaint

      Date:07/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Gentle moving company moved my possessions from ********* to their warehouse on June 3rd and broke an item without replacing or reimbursing. For the second move, we agreed on a July 1st move date to my new location in ******. they required a deposit for the appointment and cancelled the appointment without notice. they had my card on file from the first move and never took the money. they called me on June 30th @ 12:45 pm to tell me that i never paid my deposit and no longer have the date agreed upon. they offered a new date of July 6th and since this conflicts with my job, I was unable to make it work. I then requested to have another company move my possessions from their warehouse to my new residence and they have been uncooperative and refused to provide a time frame for me to schedule my new movers. my possessions are being held hostage.

    Gentle Movers is NOT a BBB Accredited Business.

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