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Business Profile

Property Management

Advanced Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/26/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This property management company is extremely dismissive of tenants complaints. I have family and clients (Im a Case Manager) residing at one of their properties, who have battled *****, mice, and bed bug infestation for over a year and the property management has been extremely cavalier about it. There's no sense of urgency - its criminal and disgusting. If you try to call their office, they never answer and their voicemail box is always full. We try communicating with one of their representatives, ********, who is also dismissive. The conditions of their buildings are abhorrent and they've done little to rectify the situation, and yet they still raise the rent. They need to be held accountable, but unfortunately it's hard to do that on an individual level. It's mainly people who do not speak English as a first language living in their properties which makes it difficult to advocate for themselves. This is also something that they take advantage of, no doubt, and it's horrible. Again, it's way past due that APM be held accountable for their negligence.

    Business Response

    Date: 08/28/2023

    Hello,

    Thank you for reaching out, please note this unit has been scheduled for pest control 3 times by our offices after we had a K9 inspect the entire building due to 1 tenant reporting bedbugs, Please note this unit was not prepped for the first treatment and we had to schedule a second, which we informed a member of the unit was not performed due to the contractor issues, but was rescheduled for today Monday, August 28th. 

    Note that every time we sent pest control to this unit it is because the office has scheduled a treatment since the resident rarely contacts us to report. 

    If you are having issues in the unit, please place a work order so that we can address them.

    Business Response

    Date: 08/28/2023

    Hello,

    Thank you for reaching out, please note this unit has been scheduled for pest control 3 times by our offices after we had a K9 inspect the entire building due to 1 tenant reporting bedbugs, Please note this unit was not prepped for the first treatment and we had to schedule a second, which we informed a member of the unit was not performed due to the contractor issues, but was rescheduled for today Monday, August 28th. 

    Note that every time we sent pest control to this unit it is because the office has scheduled a treatment since the resident rarely contacts us to report. 

    If you are having issues in the unit, please place a work order so that we can address them.

Advanced Property Management is NOT a BBB Accredited Business.

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