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Business Profile

Painting Contractors

Gardner Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Painting Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, my name is ***************************. After losing our father to ***** and inheriting his house at *******************************************************************. My siblings and I hired *************************** of Gardener Construction to paint and repair the exterior of our house. He began working on the house around February 11, 2022, to July 2022. The business arrangement started off smoothly where ******************** was showing up regularly and making progress on the exterior. We started noticing the repairs of our front porch and other parts of the house were being done poorly and incorrectly. We nicely voiced our concerns with ********************. He became defensive during the conversation but ultimately said he would make things right. After that conversation he began showing up less and by July 2022 stopped showing up all together. He informed me over text he got injured at his home and would be out of work for few weeks. Then began the constant runaround and avoiding our phone calls for the next 7 months until we reported him to the attorney general's office. That is when he briefly began returning phone calls and promising to have the job finished by the end of summer 2023. Which he has not been here at all this summer or in contact with us. We are asking for your help because we feel he took advantage of us being first time homeowners. Taking too much money and the job was not done right or completed. Attached below are pictures of the work he has done wrong and not completed. Along with proof of payments over the course of the months he worked. Thank for your time.******,***************************

    Customer Answer

    Date: 09/13/2023

    I have not heard from the business in response to my complaint.

Gardner Construction is NOT a BBB Accredited Business.

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