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Business Profile

Waste Management Services

Clear Water Industries

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 1, 2022, Clearwater Industries responded to a Septic system alarm. They installed a new *** Rhombus control unit and new floats charging us $1300-(new control panel =$740)-invoice #***** paid by check #****. On 8-23-2024 ******************** *************)came out to pump out our system cost $700 pd **** Credit. The driver found the tanks full and told us there is a problem with the control box.. He opened it, the alarm was not working and rust/corrosion was the problem and I should call our electrician. I immediately called *****************. I took pictures of the box before **** arrived. **** came out immediately and said the *** RHOMBUS box needed to be replaced and that the existing box was not installed properly. The wires should NOT come into the box from the top but brought in from the bottom. He and his assistant installed the new box for $1533.48 - (new Rhombus = $884.24) invoice #***** which I paid ****. I kept the box. On Dec 6th I called Clear Water and spoke with *****. She left a message with **** ******** who called back on Dec 9th and basically said it was not their problem BECAUSE WE HAD THE **** WORKING FOR TWO YEARS, HIS MEN INSTALLED THE **** IN THE WAY THEY FOUND IT, AND PROBABLY IT WAS MY FAULT, MAYBE I HAD HIT IT WITH SOME LUMBER. I called Rhombus technical support ************** on Dec 12, 2024 and spoke to ******* about our issue. He reviewed the pictures and agreed the wires should not and come in from the top and also the fitting inside the box should have been plastic not metal to secure a moisture proof system.. As a result RHOMBUS WOULD NOT HONOR THE 5 YEAR WARRANTY which comes with the unit. I next spoke with the new owner of Clear Water, **** ********** who offered me $300 in cash or 2 years of service from Clear Water, I wrote him an email on Dec 31, 2024 with pictures of the unit, asking him to give me $ 740. He has not returned three phone calls to his personal cell or three emails.

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