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Business Profile

Credit Card Processing Services

Tiger Payment Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Processing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I currently do business with a company that uses Tiger to process their credit card payments. Tiger Payment Solutions took it upon themselves to look up my information and call me regarding who I use for payment processing.

    Customer Answer

    Date: 03/22/2025

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 04/07/2025

    Upon receiving notice of the BBB complaint, *** *******, the Founder and President of Tiger, called the customer to get a clearer understanding of what led to the customer's complaint.   The customer did not answer his phone, so Mr. ******* left a message, including his personal cell phone, on the customer's answering machine requesting a call back.  The customer graciously returned Mr. ********* call and was helpful in explaining what occurred what he found upsetting.  Essentially, the customer perceived ********************'s outreach to be an unsolicited sales call.  Mr. ******* respectfully acknowledge the customer's feelings and opinion and apologized. The Tiger team has subsequently spoken with its partner, the company with which the customer works, to discuss how communication and processes may be changed to reduce the likelihood of upsetting other customers in the future. It is ********************'s hope that the changes made will have future customers wanting to speak ******************** so they may take advantage of Tiger's service offerings.  Mr. ******* called the customer and left a follow up message thanking him for bringing this matter to his attention and informing him of the positive changes resulting from his willingness to share his experience.    

Tiger Payment Solutions, LLC is NOT a BBB Accredited Business.

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