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Business Profile

Small Appliance Services

Broadway Appliance Svc Co

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    07/07/23 Purchased a refurbished Whirlpool French door refrigerator (Model WRF560SMYB02). It is worth noting that I asked for the model number BEFORE I purchased the item but was only provided the dimensions of the unit. A. Refrigerator picture was silver, black refridgerator was delivered B. The reridgerator portion of the unit contained a bottle of frozen water. The freezer unit comtained two containers of frozen, partially eaten ice cream and a spoon. 07/19/23 Refridgerator portion of unit stopped working. We reset everything and checked manual for trouble shooting but were unable to see the cause of the problem. Roughly $200 of food was spoiled and disposed of. A. Contacted seller via text to advise that we wanted replacement. Was informed that they would need to evaluate the unit first. B. Unit is under a two month warranty. C. Appointment was scheduled for 10:30 on 07/21/23.07/21/23 No one showed up for the 10:30 appointment. When called they gave a new time and failed to show. This happened multiple times and no one ever came. A. Text message sent asking for appointment time and instructing to call. B. No response. 07/25/23 As of today no response to any additional calls or text messages and refrigerator has not miraculously healed itself. General: They have a storefront in ************ but appear to do most of their business online. Based on some of the information I saw it looks like the work may being done in the ****************** or at least be affiliated. I have asked for a refund and will be putting in a claim with my bank but as of now theyve scammed us and stolen our money. I have the receipt and phone records but I dont believe theyre necessary to resolve this. If they are I will provide.

Broadway Appliance Svc Co is NOT a BBB Accredited Business.

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