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Business Profile

Auto Repairs

Entwistle's Garage, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The towing service selected this place and towed my car here after an accident. They did work on the car outside what insurance authorized and it cost me approximately $1500 more than what insurance approved. Then when I went to pick up my car they refused payment except for cash and refused to let me speak to an owner.

    Business Response

    Date: 03/10/2025

    We had no communication from their insurance company until the vehicle was repaired.  Don't contact us again about this.

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This garage failed to provide towing service and inappropriately charged for diagnostic service

    Business Response

    Date: 02/09/2024

    We will not be refunding this gentleman's request for a refund for the following reasons:

    1. We picked the vehicle up in ****** for AAA 

    2. The vehicle was towed to our facility without the owner present, which implies an agreement to have diagnostics on his vehicle.

    3. The diagnosis was given and it turned out the part was warrantied under the manufacturers warranty.

    4. We towed the vehicle to the dealer for replacement of the part, under AAA.

    5. The $184.40 was for the diagnostics, it had nothing to do with the towing of the vehicle.

    Customer Answer

    Date: 02/15/2024

     
    Complaint:********

    I am rejecting this response because:

    This business responded that they received a request for a tow. This original request was on 12/13. They never showed up. Did they receive my original request? They then said that they towed my vehicle without the owner present. That is false. I was present. They then wrote that they charged me a diagnostic fee of $184. If they had noted the mileage of the vehicle (<35K) and suggested I contact a ****** dealer, which I did, as the vehicle is still under a manufacturer's warranty AND an after-market policy that covers this mechanical issue and diagnostic charges if approved, that would have been a far better offer than telling me it will be a $1,000 repair job. Honesty is always the best policy, Entwistle Garage.

    Sincerely,

    *****************

    Business Response

    Date: 02/21/2024

    I have spoken with the service department about this complaint and the response was that we could not know if something was covered under the original warranty from the manufacturer or through an after market warranty just by the mileage.  The problem needed a diagnosis in order to proceed with either warranty.  We could have completed the repairs under the after market warranty company if the vehicle had not been removed to the dealer for possible manufacturer warranty repairs, which it was not covered under.  I would like to extended a gift card worth $185.00 to use any time at our facility.

    Customer Answer

    Date: 02/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

Entwistle's Garage, Inc. is NOT a BBB Accredited Business.

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