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Business Profile

Bank

bankHometown

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for bankHometown's headquarters and its corporate-owned locations. To view all corporate locations, see

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bankHometown has 15 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 16th I went on the hometown bank app to pay my *************** charge card the bill was 5.85. when I looked at the amount the bank said it was ***** . I tried to cancel the whole transaction within seconds it wouldn't let me. I called the bank and was told they couldn't cancel it and that the extra ***** would be available on my charge card. Then on the 17th of Dec I checked the app and it said the ***** was a fee for same day bill pay. I told them I didn't ask for same day bill pay.they said there is nothing we can do . This seems like a scam . Why in God's name would I want to pay a ***** fee for a 5.85 bill that wasn't even due yet I like to pay my bills as I make them .I talked to bank hometown and also filed a complaint on the app. All I want out of this is the ***** they took without my consent.i honestly think the app is faulty.. but I also feel the bank is at fault one day I'm told the extra ***** will go to my charge card the next day it's some kind of bogus fee.***** may not seem like much to most but we are living in a very fixed income and we just barely make it from month to month. We need every ***** .

      Business Response

      Date: 01/03/2025

      Please be advised that we are addressing this complaint directly with the *** *******.

      Sincerely,

      ***** ******

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