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Business Profile

Ice Cream

Coldstone Creamery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ice Cream.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September of 2023 I placed and online order at Coldstone in ********** and used a gift card. I was contacted by an employee stating she had to cancel my order and I told her that I had used a gift card and she informed me that it would all be put back into my account that I have with Coldstone. This particular store closed down for a few months. Just last week I decided to try another online order and when I logged into my account, my gift card was no longer there. I made the purchase anyway with another gift card, but I wrote to the corporate office and no one has returned my email or call. This also happened to my daughter that day as we both placed orders and I was going to pick them up. So she lost her gift card as well and contacted corporate.

Coldstone Creamery is NOT a BBB Accredited Business.

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