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Business Profile

Camp

Agassiz Village Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Signed my 3 children up for summer camp 2/21/22 invoice for $900 for 4 weeks of camp/niece for 4 weeks of camp invoice $250 -Applied for ***** for my kids on 3/11/2022 which was approved 3/23/2022 (payment of $600 would be mailed withing 7 to 10 days directly to the program, was issued 3/24/2022). Paid with credit card my portion $300 and ***** was credited $600 on 4/25/2022 -Applied for ***** for niece on 5/3/2022 which was approved 5/7/2022 (payment of $150 would be mailed withing 7 to 10 days directly to the program, was issued 5/8/2022). Paid with credit card my portion $100 and ***** was credited $150 on 5/19/2022 - Camp says on the website no re****s unless it is covid related. *********** lost one week of camp due to covid July 4th- 8th. On July 9th, the camp announced that parents would receive a 60% re**** for session one payments. -7/26th received a letter from my child at camp that she was being harassed by ******* and being bullied and that her clothes were being stolen from her. -7/29th. I contacted the camp director directly and advised of my concerns and wanting to file a complaint. She advised that she look for the items in question. I requested a full re**** at that point. -8/7th, I inquired about my 60% re**** as well as sent a list of items she was missing. -8/10th the Program Director ************************* wrote in an email that As for the 60% for Session 1, your campers tuition was coverage fully by the ** Fund, so our records show that we did not receive a payment from you. I submitted the breakdown of payments made by me and the ***** **** for my accounts (my kids account and my nieces account), submitted receipts and bank statements, as well as emails between me and the camp about the payments I made and to expect the ***** payments. 60% of $400 out of pocket owed is $240. 8/16th, still no response about re****, sent a follow up email and left a voicemail. 8/17th reported to the BBB at this point I want my entire $400 back.

Agassiz Village Inc is NOT a BBB Accredited Business.

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