Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cartera runs ************************************. I went on there and clicked through to ******** on August 15 which was at a elevated earning rate of 10 points per dollar spent. I bought a Canon camera which had a subtotal of $999. I've had previous issues with **** not tracking properly on ************************************ and this was no different. I followed up and they said said that **** said I did not click through the site. I showed them proof of my history going directly from ************************************ to ******** and the checkout page with confirmation email. They agreed with this but since **** would not pay them commission they are still refusing to pay out the required miles of about ******. I followed their guidelines to the letter and they should have to pay the miles out

  

  Business Response

  Date: 12/30/2024

  Hello,

  Please know that **** has denied Order # 2008338701593 for commission and rewards. Since **** denied the order for rewards, we are unable to reward the order at this time.

  Thank you,

  *******

  Sr. Director, AAdvantage eShopping Customer Care

   

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I followed *************************** protocol exactly and I should be paid out. If **** didnt pay commission you need to get it from them but it has nothing to do with me
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 01/07/2025

  Since **** has denied Order # 2008338701593 for commission and rewards, we are unable to reward the order at this time.

  We do note on our program terms here - ************************************************* that "You agree that we are not agents of any Participating Merchant and that Participating Merchants operate independently of, and are not under our control with respect to the Program or otherwise. Accordingly, we do not represent or warrant, or give any assurances, that any Participating Merchant will provide Miles for any particular transaction even where such transaction would appear to qualify for such an award of Miles under Participating Merchant statements."

  Thank you,

  ******* ********

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Here are the terms on your site on the **** landing page: 

  Special terms
  Please note that this merchant can only research missing rewards for 90 days past the order date. Offers and codes featured on this site are limited time, subject to limited inventory and limited redemptions. Eligibility not reported until the entire order is fulfilled. Any order changes or contact with the **** call center will likely cancel eligibility. If you leave the ***************** site, you may not be eligible.

  
  Estimated posting time 
  Miles from ***************** typically post within 1 to 2 days

  
  About *****************
  Computers, printers, TVs and other consumer electronics and accessories for you and your family.

  There is nothing there about waiting for ****. I followed the terms exactly and am owed the ~****** miles
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two bags from FASHIONPHILE on Oct 10. The purchase is in my 'store visit' history (see screenshot) with the correct date and amount, but was never credited. I've reached out three times and have been ignored now for over two months. We received your order on October 10.Below is the text from the confirmation email from FASHIONPHILE:We will let you know as soon as it ships!Order Tracker - Received VIEW YOUR ORDER We'll send you a tracking number as soon as your order ships. If you placed your order with expedited shipping before 11:00 AM (PT), your order will ship the same day; after 11:00 AM (PT), your order will ship the following business day. Orders placed with ground ship within 5 business days. Please note that certain orders may require additional verification via phone or email.Xo,FASHIONPHILE Your order details #******* Placed on 10/10/2024 Deliver to (name and address deleted)Payment *********************** ending in Your Items Hermes - Epsom ********* 18 **** ****** Hermes Epsom ********* 18 **** ****** Condition: Excellent Includes: Box, dust bag, mirror $11,870.00 Hermes - Swift Mini Jypsiere Mauve Pale Hermes Swift Mini Jypsiere Mauve Pale Condition: Excellent Includes: Box, dust bag $6,930.00 Subtotal (2)$19,790.00 Discounts -$990.00 Overnight shipping $54.63 Tax (based on 32836-4023)$1,222.00 Order total USD $20,076.63

  

  Business Response

  Date: 12/18/2024

  Thank you for reaching out.

  We will follow up through the case you have with us #********.

  We appreciate your patience.

  ****** ****

  AAdvantage eShopping, ************* Manager

• Initial Complaint

  Date:12/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,Subject: Issue with my ******** Order number ********** from Jul 15, 2024, that was tracked through the AAdvantage eShopping program and software (managed by the Cartera target of this complaint), inquiry open with AAdvantage eShoppingSM - Inquiry # ******** - LOYALTY POINTS AND MILES NOT CREDITED I bought 2 ****************************** Collection and 3 ************************* total order value $8,045, through order number ********** from Jul 15, 2024. The subscription of the order#: **************, **************. The purchase was done with the ***************** Shopping button activated as you can see on the attached evidence, and after the purchase the transaction was confirmed through the pop up screen (also attached evidence). Miles and LPs were not credited to my account and the Inquiry ******** is not solving my situation.Written confirmation by ******** about the transaction and the eligibility to receive ****** AAdvantage Loyalty Points and Miles is also attached as evidence of the proper transaction.Cartera takes significant time to investigate missing miles requests for transactions through AAdvantage eShopping. In this process, my inquiry # ******** opened with ******** in July-2024 was denied by ******* Sr. ********* AAdvantage eShoppingSM ************** after several requests to escalate.I sent all necessary evidence to prove the correct procedure and my entitlement to the claim, but unfortunately the customer service just don't proper analyze them.I would appreciate BBB support and the credit of the owned LPs and Miles in my account.Thank you,***** Zuffo ****** AAdvantage #***HTB0

  

  Business Response

  Date: 12/06/2024

  ******** has denied Order # 1000275103 for commission and rewards. Therefore we are unable to reward you for the order at this time.

  Thank You

  *******

  Sr. Director, AAdvantage Shopping Customer Care

  Customer Answer

  Date: 12/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hello **dvantage Agent and Cartera,

  How is this a proper reply? The ** Shopping Program awards the buyer with miles and Loyalty Points when you make a purchase through ** Shopping website (link or button) and there is no exceptions for it if you did in a proper way, as I did as per my evidences. There is no denying what I'm entitled to, as per your own program terms. 

  But here comes the real thing, ******** didn't deny the purchase, as per the attached evidence, where a ******** agent confirms the order and the eligibility to the award. Please read the email attached on its entirety.

  The is no outcome from this claim except ** Shopping awarding me the miles and LPs that I'm rightfully entitled to. We can avoid altogether a civil lawsuit where I will add damages in case this does not get resolved by this channel.

  *****

   

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 12/09/2024

  Thank you for reaching out.

  The ******** order was resolved and posted to your account.

  If you have any other questions, please reply to the case we have in our system.

   

  Thanks,

   

  ****** ****

  AAdvantage eShopping

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed multiple orders thru Advantage shopping program. Over $4,000 and I have your toolbar and screenshots proving everything was tracking accordingly. My claims were denied and when I tried to follow up on why just received no response. Once again I have screen shots proving everything tracked. My claim should not have been denied. I've used you for over 10 years but recently some will track and some will not track, but you are getting worse with tracking, and I know it is not my system or anything on my end.

  

  Business Response

  Date: 10/09/2024

  Thank you for reaching out.

  These orders were not denied, we have reached out asking  you for more information.

  What you sent on the cases we have for you is not completed information that we need to research with the merchant.

  We will follow up through the cases we have for you with detailed instructions on what is next or if the orders can be researched.

  ******

  Manager, ************** AAdvantage eShopping

  Customer Answer

  Date: 10/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hi There were several orders in question. 

  #******** *********** of)

  #******** (taken care of) 

  #******** (never heard back from you guys about this order)

  #******** (never heard back from you guys about this order)

  #******** (never heard back from you guys about this order)

  I've followed all your guidelines 

   

  Exclusions
  Purchases made with coupon or discount codes not found on this site
  
  Special terms
  Orders over $2,000.00 are not eligible. To qualify for rewards, you must complete your purchase within the same session you start the purchase without exiting your browser. Opening a new tab or returning later will result in rewards not tracking.
  

  I even have a separate browser ******* chrome) that I only use for advantage shopping. there are no extra tabs or clicks away form the site while I complete the shopping order. 
  
  

  Thank you for looking into this for me, it is frustrating when a system doesn't work the way it was designed to.

   

  -Sean 

   
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 10/17/2024

  Thanks for sending the cases in question.

  We will take a look and follow up through our CRM

  Thank you,

   

  ****** ****

  Manager, ************** AAdvantage eShopping

• Initial Complaint

  Date:10/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I placed a order by staples and i activate the MileagePlus Shopping button before placing the order and did NOT used any other cashback site, and i didnt get the promised milage plus points tried tp contact Cartera but didnt got anywhere, Staples order ********** Aug 16, 2024 Total$2,050.45 USD

  

  Business Response

  Date: 10/08/2024

  We had submitted Staples Order # 9924137883 for merchant research. ******* reviewed the order and denied it for commission and miles. Since ******* denied the rewards, we are unable to reward the order at this time.

  Thank you,
  

  *******

  Sr. Director, ************* Operations

  Customer Answer

  Date: 10/08/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I followed exect proces of the terms, i have notting to do with staples, i was promised milage plus miles by Cartera then you have give me the miles or fight it out with staples, 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Jacob

   

   

  

  Business Response

  Date: 10/17/2024

  The denial for this order will stand.

  Per the last response from *******, Senior Director:

  We had submitted Staples Order # 9924137883 for merchant research. ******* reviewed the order and denied it for commission and miles. Since ******* denied the rewards, we are unable to reward the order at this time.

  Thanks,

  ****** ****

  Manager, Customer Care

  AAdvantage eShopping

• Initial Complaint

  Date:10/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being ignored by this company after following their protocol for submitting missing miles inquiries. I submitted a missing miles inquiry over 3 wks ago for order #******* for miles that were credited and then withdrawn. I resubmitted this inquiry on 9/19/24 and am still being ignored. I have the same issue with 2 other orders (*********, *******) placed with the same company in which the miles are credited to my AA account and then withdrawn from my AA account a few weeks later by Cartera Commerce. The orders were not cancelled, but Cartera Commerce withdrew the credited miles. My AA account will reflect this same issue going back for years where I have to always submit inquiries to get the miles back. This history of not honoring purchases and now ignoring inquiries through their help portal constitutes FRAUD. If this complaint isnt answered forthright, I will be contacting the Colorado Attorney General regarding fraudulent activity by Cartera Commerce.

  

  Business Response

  Date: 10/04/2024

  Thank you for reaching out.

  I did find a case regarding for Wine Insiders with this ID: 1908051

  We did follow up with you to email address: [email protected]

  I did take a look at your account and it seems that the orders for this merchant are being reversed. 

  We sent these terms and asked if your orders would fall under these terms:

  Rewards not eligible on: Free products, trials, services, memberships, subscriptions| Purchases made with a gift card| Gift cards| Gift certificates| Cash equivalents| Purchases made with coupon or discount codes not found on this site.

  We never heard back from you.

  We require a full receipt, which was not provided.  We need to see all the details including the breakdown of payment. 

  Not one of the orders for this merchant have posted to your account without a reversal.

  We will follow up through the last case you sent.

  Leeann Farr

  Manager, AAdvantage eShopping

   

   

  Customer Answer

  Date: 10/04/2024

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 22375616. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  
  
  FAQ
  
  
  
  Regards,
  

  Steve

  As the manager states at the end of their response, every mileage posting of my multiple wine insider orders has been reversed. I have had to submit claims for every one of those orders and Cartera has reinstated every one of those reversals. In this latest mileage reversal, I submitted the receipt on the AA shopping portal (this submittal is shown in the files I attached to my BBB complaint submittal).  I also included the sales order in my submittal on the AA shopping portal which came directly from wine insiders. I never heard anything back from Cartera on this. 
  

  Cartera has a history of posting orders, reversing them, and then reinstating them on EVERY wine insiders order I’ve ever placed.  Every order was fulfilled, paid, and delivered per the terms of sale. 

   

  
  

  
  
  

   

  
  

   

  

  Business Response

  Date: 10/09/2024

  Thank you for reaching out.

  We will take a look at this through our CRM and follow up.

  Please know that we, Cartera, do not reverse the orders.  The merchant does and we will be sending any future orders to research to figure out why, if they let us know, why the orders you are placing are being reversed.

  As I indicated in my email, we will add the orders back to your account, we did and going forward all orders will be sent for research.

  When an order is reversed, we lose the commission that is required to post.

   

  Thanks,

  Leeann Farr

  AAdvantage eShopping, Manager

• Initial Complaint

  Date:10/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order via AA E-shopping portal to ****** on 8/11/24. At that time, I received AA E-shopping banner acknowledgement for 1125 AA points (5 X 225 =1125). Viator booking reference number **********. Viator confirmation number **********. Viator tour provided 8/24/24. To date, missing points not received. On 9/27/24, I contacted AA E-shopping requesting missing points. They responded with email, Inquiry# ******** but still no points credited to my account. Please investigate and advise. Thank you

  

  Business Response

  Date: 10/04/2024

  Thank you for reaching out, this order is still pending a resolution with the merchant.

  We will follow up through the case with more information.

  We appreciate your patience.

   

  Leeann Farr

  Manager, AAdvantage eShopping

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item through the American Airline shopping portal for ************. I was promised a large amount points for a purchase on 7/26/24. I have been fighting for those points ever since. The company has been giving me the runaround and I have provided all of the proof necessary. I have lost my status due to the airline because of their horrendous service. This happens every time I make a purchase. This fraud and people should get what they are promised and not have to fight for it. STAY AWAY!!! The lies are outrageous and they promise to get back to the customer within two weeks and you hear nothing.

  Customer Answer

  Date: 09/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 
  

  I purchased this item using the portal 65 days ago. 8 weeks is 56 days and it is well past that date. There has been no resolution, I lost my status with the airlines which was very upsetting due to this. Every single time I use the portal there is an issue and I have to experience going back and forth for weeks and sometimes months to get the points I am owed. This is unacceptable on every level and in my opinion fraud. When something is promised in writing and the adequate proof is shown there should be no delay even if the portal issues the points and deals with the merchant on their end. This is shameful and unfair business practices. I should not have to wait any longer for this.

  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 10/01/2024

  We followed up yesterday, September 30th. 

  Order was resolved.

   

  Thank you,

   

  ****** ****

  Manager, ************** AAdvatage eShopping

• Initial Complaint

  Date:09/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just denied a claim on a ********** membership that I signed up for through ** eShopping/Cartera back on July 31. I signed up by clicking on the ********** link on the ** eShopping website. My ** eShopping button was lit up green when processing the transaction, implying that I would be receiving the ***** ** points that was being promoted on the ** eShopping site. I never received the points and complained through Cartera, only to be told today that "the commission for this order did not track back to your eShopping account" for some reason. I've attached a screenshot that shows that I did in fact visit the ********** website through ** eShopping on this date, so why I wasn't credited the points as promised after purchasing through their link is beyond me. I would like to receive the ***** ** points that I am owed from Cartera and HelloFresh.

  

  Business Response

  Date: 09/19/2024

  Thank you for reaching out.

  I will follow up through the case we have in our system for this matter.

   

  Leeann 

  AAdvantage eShopping, Manager

• Initial Complaint

  Date:09/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My spoues and I placed an order with **** Technologies through AAdvantage Eshopping button on July 5, 2024. At the time, **** was offering 4x AA miles for every $1.00 spent on **** PowerEdge Servers. We purchased a **** PowerEdge 7525 for $17,707.35 (pre-tax). The server shipped and was delivered to us. The **** purchase ID is *************, the order number is **********, and the invoice number is ***********. We paid the full balance on our **************** card. This item has not been returned, nor did we contact anyone at ****. We waited the customary 2-weeks for the miles to appear in our AAdvantage account. They never arrived. We submitted an inquiry with Cartera Commerce via the AAdvantage eShopping portal - Inquiry # ******** on August 2, 2024. Their website displayed a confirmation of reciept of inquiry and said someone would reach out within 2-business days. We have not heard from anyone. We have since submitted additional inquiries 5 separate times and still have not heard from anyone. Our purchase qualified for the 4 bonus miles per $1 spent under the terms and conditions they provided. This purchase was made as a private individual and was not for any of the prohibited purposes: not for a business, not for resale, not for government,etc., nor was it purchased under any of the **** discount programs for small, medium, and large businesses. We did not use any coupons or discount codes (as evidenced by our receipt) and our **** Order Confirmation. We did not navigate away from the site, block site cookies, etc. We complied with all the requirements of the terms and conditions and would like to see this matter resolved. This may become a matter for our Attorney General, although we are not sure at this point who is responsible for the failure to honor their advertising - Cartera Commerce or ****, but we will find out.

  

  Business Response

  Date: 09/16/2024

  Thank you for reaching out.

  I apologize for the delay.

  We will follow up through the case regarding your **** order.

  Thank you.

  *********************

  Manager, AAdvantage eShopping

   

  Customer Answer

  Date: 09/19/2024

  
  
  Better Business Bureau:
  

  Regarding complaint #********, I have reviewed the response submitted by the business and they have deposited the miles to my account as of 9/19/2024. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************