Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 10, I made a reservation with Viator using the AAdvantage shopping link which promised extra miles to use the link for the booking. I paid $1029.90 to Viator and was promised 9 miles / $ spent to be credited to my American Airlines account within 10 days. Its been over a month and I still havent received the credit. I have reached out to AAdvantage shopping multiple times via email, but still no resolution. Id like to request that the miles are credited ****.

  

  Business Response

  Date: 01/18/2024

  Thank you for reaching out.

  I did research the case we are working on for you, #*******.

  This order is in the research process with the merchant, it was entered on January 8.  It has not been resolved with the merchant and it can take up to 8 weeks.  Please review our terms of use found here:

   

  *************************************************

  We outline research and how long it can take.  We cannot push this any quicker with our merchants.  We will follow up accordingly during this process.  Please keep in mind that eligible orders must receive a commission from the merchant for rewards to post to your account.  

  Thanks for your patience.

  ******

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, i am platinum pro aadvantage member M2HU640. All my transaction at aadvantage shopping portal since 1 december 23 until now only got email your order has been tracked at x** and show at recent store visit but no miles credited to my account. My transaction from multiple store so it looks like not the merchant has a problem but you. Already emailed them to fix my account so the miles automatically credited like usual but no response. Here my order number that still waiting the miles to credited into my account iherb: #*********, *********, *********, *********, *********, ********, *********, *********, *********, *********, *********, *********, *********, *********, *********, *********, *********, *********, ********* Vitacost: #*********, *********, ********* *******: #********, ******** Right now i am using ******* shopping portal and asia miles portal because its normal there.. Please fix my account and credited the miles into my account. I can show you every receipt and email that my order already tracked (half of them i already request missing miles from the website), but the most important please fix my account so it can be automatically credited like before

  

  Business Response

  Date: 01/17/2024

  We appreciate your patience.

  We are still working the cases you have submitted.

  We will follow up through the cases in our system as soon as we have an update.

   

  Thanks,

   

  *********************

  Manager, AAdvantage eShopping, Customer Care

  Customer Answer

  Date: 01/17/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  ok i will wait, and while you work on my order can you tell the team to work on my account too what happened suddenly my aadvantage account cant accruing miles automatically since december until now (******* and united shopping portal works well only aadvantage has this problem). I already submit ticket from your website but no response at all its already 17 days. 

  Ps: if its because vitacost cancellation, you need to know that vitacost suddenly change their system for example like last year after i placed an order more than 4 times within 60 minutes their system will automatically cancel all the order placed. Then around 6 month ago its change order more than 3 times got cancelled, and last month change again order more than 2 times got cancelled.. So how i am suppose to know they change their system (i order many times because they limit the quantity for each order). 

  And for the iherb cancelation sometimes because i need to add some items. 

  but all of the cancelled not showing in my activity because it cancelled immediatelly after i am order so i think its not because of that

  From the first i am join aadvantage i am not use any single miles, so you can freely deducted from my account if there is any mistaken miles credited to my account. 

  Thanks i hope the team can fix my account so it can automatically get miles like before. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Cipto

   

   

  

  Business Response

  Date: 01/22/2024

  We will follow up through the case we have open once we have resolved.

  We appreciate your patience.

  *********************

  Manager, Customer Support, AAdvantage eShopping

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While I have not filed a complaint with you before I should have. This company is wholly negligent in fulfilling its duties and should be investigated. In this case I chose to log on via my laptop, with all cross site tracking enabled as instructed, no ad blocking, etc. I purchased a Pimsleur product to quickly earn ******************************************** 2-3 days. This was the typical lie, perpetuated by Cartera on the Advantage eShopping site. My order wasas happens 80-90%of the timenot tracked (though I always use the same browser and settings) and I had to waste tons of time requesting help. Wait 15 days it says. After 15 I was told to wait til 12/28. First Id like to say that, while there is always a note that status, and such will be applied, retroactively, while these miles are delayed, many of us miss bonuses, that would be applied immediately, and in my case this prevented me from hitting an American Airlines ******* point bonus that would get me an extra bonus on other purchases. Due to the negligence of Cartera, I have missed out on further financial benefits and loyalty benefits with the airline. Since the airline has monetized and incentivized us buying through this website, the website is going to have to get things optimized and fixed in a timely manner, or I would predict that more customers are going to take this issue to the airlines. This is a wholly unacceptable. We are a week past the 12/28 given; have now written 3-4 more times, and received nothing but silence. I still do not have my loyalty points/*****, and I have lost at least 2 hours attempting to get answers. I want my miles, and I want reform from this despicable company that cannot be trusted to deliver what it has promised to do. I hope that your agency will look into the many complaints you receive about this company. Many of us are considering contacting the state AG as this is ongoing for many many people.

  

  Business Response

  Date: 01/04/2024

  We will respond to your inquiry through our CRM by the end of today - 01/04/2024.

  Thank You,

  *******

  Customer Answer

  Date: 01/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ********************************* has NOT done anything yet, so how can I respond! They wrote me drivel, and STILL TWO MONTHS LATER I am losing that **** miles, and am 918 miles from the status I should have today due to their error and lies. You should not close this complaint. They have railroaded you. I am very upset and wonder why you do not sanction them or provide warnings on your site? American and other airlines are examining the fraud I hear. I proved I made the purchase and provided receipts and screenshots. That is ALL I should ever need to do as a consumer.
  

  
  

  

  Business Response

  Date: 01/23/2024

  Thank you for reaching out again through the BBB.

  I am taking a look at your cases we have been working on through our CRM.  I will be in touch before the end of business today.

   

  I appreciate your patience.

   

  *********************

  Manager, **************AAdvantag eShopping

• Initial Complaint

  Date:12/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an American Airlines Advantage Loyalty member and I used the American Airlines Eshopping portal to accrue miles and loyalty points so i can maintain my status for next year. All the transactions that I made using the portal that were less than $400 (or less than 500 miles) got processed within the suggested time frame per the policy (within 15 days) but two of my large transactions (with expected mile bonus greater than **** miles) which were made solely to accrue the miles and loyalty points have still not been posted to my account. I have contacted the company through their customer service portal and emails and till date have not received any satisfactory response or resolution to the issues. I have submitted all required documentation and proofs necessary to process these claims but I am still struggling. This is extremely disappointing as American Airlines or any partnering company is not a small company but large corporations. The customer experience has been extremely frustrating and disappointing. The company is not living up to the expectations or following the policies and scamming people by frequently promoting the policies and rewards. I have seen a lot of customer reviews complaining about similar issues so clearly its a global issue. I am hoping that BBB can intervene to get this resolved. Below are the specific complaints/inquiries I have filed so far and still waiting for a resolution on all of them.Inquiry #******** Inquiry #******** Inquiry #******** Inquiry #******** Inquiry #******** Inquiry #******** Inquiry #******** I can submit any supporting documents as needed but American Airlines Eshopping partner company (Cartera Commerce) has already been provided all the documents that are needed.

  

  Business Response

  Date: 12/14/2023

  Thank you for reaching out.  We will take a look at the cases you listed and follow up accordingly through each case.

  *********************

  Manager, AAdvantage eShopping

• Initial Complaint

  Date:10/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company behind American Airlines miles engages in false advertising, bait and switch tactics, and and overall fraudulent business activity on the public. Now weather this is done with malice and intent or not is not something I can answer. I would like to get to the bottom of it and if not satisfied I will escalate this to the attorney generals in various states and the **** I have purchased multiple items from multiple websites through your shopping portal, too many to list here. In every event I have not gotten the points, your website doesnt even show the purchase history and when I email customer support clear orders and receipts and in some cases partial mile deposits they do not act accordingly and address this short comings of your promises .Please have someone in management who will help me with the over ****** loyalty points I am owed reach out and rectify this so I dont have to escalate this.I am American Airlines Executive Platinum and this treatment will not be tolerated by me in any way. If this is not fixed in 7 days of this I will report this to various regulators and open up a can of worms that will cost you far more than making my whole for what you promise to do.

  

  Business Response

  Date: 10/30/2023

  Thank you for reaching out.

  I will take a look at your account and the cases you have opened with our ************* Team.

  I will be in touch soon with my findings through your open case in our system.

   

  Thanks,

   

  *********************

  Manager, *************, AAdvantage eShopping

  Customer Answer

  Date: 10/30/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    I do no accept this reply as of yet as I am missing Loyalty Points from the following purchases *** emails from the team members are resolving the issues.

  GNC Bonus **** Miles for purchase over $50, Million Acres **** Miles, ***** Infitnite ****, Blue Apron ****, Consumer Cellular *****
  Coach ******, Hello Fresh *****, *************************** 2****.

   

  The two * do show pending so I am hopeful these will resolve themselves, the others do not even show ** in my shopping portal but I do have recipets for everything.

   

  I simply want the points credited for all the purchases thanks
  

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 11/01/2023

  Thank your for reaching out through this forum.

  We will be in touch via  your cases in our system.

  For your reference,  here are the terms of use for AAdvantage eShopping 

  *************************************************

   

  Sincerely,

  *********************

  Manager, ************** AAdvantage eShopping

  Customer Answer

  Date: 11/02/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Some of the issues have been resolved, other have not.

   

  I still do not have loyaylty points for the following:

  GNC **** BONUS Points for $50 purchase

  *****************************

  Coach

  Blue Apron

  Boost Infiite

  Please lets get those depsotired and fix this issue
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:09/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 10th I placed an order on Lamps Plus (GV0910230725226859003) through the ** Shopping Portal when they were offering 2 miles per dollar. My order was for $2884.80. My order successfully tracked, but I never received the miles. I took a video of my screen when I was placing the order. I was told I would get the miles within 10 days, but that has not happened. I am writing to request the miles I am owed, and am happy to send over the video of me making my purchase through the ** Shopping Portal.

  

  Business Response

  Date: 09/27/2023

  Thank you for reaching out.  

  We will be in touch through the case we have open for you in our system.

   

  Thanks,

   

  *********************

  Manager, ************** AAdvanatage eShopping

   

  

  Business Response

  Date: 09/27/2023

  Thank you for reaching out.  

  We will be in touch through the case we have open for you in our system.

   

  Thanks,

   

  *********************

  Manager, ************** AAdvanatage eShopping

   

• Initial Complaint

  Date:09/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am inquiring about my Advantage Eshopping account #*******. My account was terminated for no reason. I am an executive platinum member, and I have spent thousands of dollars on your shopping portal. I was in no way warned or informed that anything I was doing was in any way of your terms of service. Please don't just read your terms of service of back to me. I know that you can terminate your service for any reason. My issue is that it is extremely scummy of you especially given how much money I have spent on your portal. I believe it has to do with a large return from altuzarra for $1995, but I had returned the item before you even completed my missing miles investigation and the miles had posted to my account. I even sent an email informing you of this when I returned the item asking to cancel the missing mileage investigation. How is it my problem if you failed to read that email and posted the miles anyways? I can't believe I'd be treated like this. Rakuten customer service is far superior. Furthermore, I had a **** ************* bonus that hasn't yet posted to my account. What's going on with that now that you unjustly terminated my account?

  

  Business Response

  Date: 09/22/2023

  Thank you for reaching out.

  I have asked to have you account reviewed.

  This is not a guarantee it will be.  I will be in touch through the case we have in our system.

  I appreciate you patience.

   

  *********************, **************************** AAdvantage eShopping

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29th, the company Bulletproof ran an extra miles promotion. Previously one could earn 500 miles from a single purchase on their site, but on that day it was doubled to ***** miles for a purchase.On that day, Bulletproof offered a few items under $2.00 for purchase (plus shipping costs). Given the extra miles, I made 10 separate orders for a total of ****** miles. *** next day on August 30th, this merchant was removed from not only AAdvantage portal, but all airline-related portals (likely due to this miles that one could acquire through small purchases).On September 1, the order amounts in my AAdvantage eshopping portal account for all but one of the orders was voided, meaning all miles for those orders will not be honored. I have made purchases through this portal in the past with this merchant for items that cost less than $6 and those miles have been properly awarded.I have included a screenshot of the extra miles offer as well as the Mileage Terms. Please note that in no cases were these terms violated with these orders. *** orders were tracked by the portal and fulfilled by the merchant. I only request that all miles (****** miles for the 10 separate orders that were made) be honored.I am including a screenshot of the offer on that day. I also have emails that the orders were properly tracked by the site and merchant order receipts.

  

  Business Response

  Date: 09/05/2023

  Thank you for reaching out.

  We will review your account and the orders and will follow up through the open case we have in our system for you.

  Thanks for your patience.

   

  *********************, *********************** AAdvantage eShopping

  Customer Answer

  Date: 09/28/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I submitted my initial complaint on September 1.  My complaint was responded to that a case would be created and a follow-up would occur.  Nearly a month later I have not received any communication or follow-up regarding my complaint and have still not been given a reason why the miles for my 10 orders with Bulletproof were not honored. 

  As I stated, the mileage terms were not violated and these were all valid purchases that were tracked. Bulletproof/Cartera offered ***** miles for a single purchase made at the same time that their website offered items for less than $2.  Regardless of whether this was intentional or not, those were the terms. 

  If chosen not to honor these terms, I would like an explanation of why and would caution any customer in the future who shops on AAdvantage shopping portal (or any Cartera portal) that the terms of earning miles can be modified at will and without warning. 

  P.S.  I have not even received the miles for the one Bulletproof order that was NOT voided out, nor a separate Bulletproof order made almost two months ago.  

   Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 10/06/2023

  We are still working with the merchant to get a response on your inquiry. We will get back to you once we know more.

  Thank you,

  *******

  Director, ************* Operations, **********************
  

   

   

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my aadvantage shopping account ******* are closed without any notification, I use the shopping portal for over 3 years and I have consistently shopping patterns. I do many online shopping and I didn't do anything fraudulent, I use my own credit card to place online orders and earn AA miles.my account was closed abruptly and I need a fair explanation

  

  Business Response

  Date: 08/31/2023

  Hello,

  This member has 2 AAdvantage eShopping accounts with us - 1 that they requested to be deactivated on 07/03 because AA had already deactivated it and given the member a new AAdvantage number. The second one was blocked by AAdvantage eShopping because the member has patterns of shopping and returns which indicate attempts of suspicious behavior which are not in line with the spirit of the eShopping program. The member's eShopping accounts will not be re-activated at this time.

  Thank you,
  

  *******

  Director, AAdvantage eShoppingSM Customer Care
  

  Customer Answer

  Date: 08/31/2023

  I understand the importance of maintaining the integrity and security of the AAdvantage eShopping platform. I am genuinely sorry for any inconvenience my recent order cancellations may have caused, and I assure you that there was no malicious intent behind these actions. The cancellations were due to unforeseen circumstances from the website such as bestbuy and kohls and were in no way indicative of any suspicious activity.

  
  Like I mentioned, I used AAdvantage eShopping platform for three years and I value my membership and the benefits it brings, including the ability to earn AAdvantage miles through online shopping. The AAdvantage program has played a significant role in enhancing my travel experiences, and I am eager to continue utilizing the eShopping platform to earn miles towards my future journeys with American Airlines.

  
  I kindly request the opportunity to clarify any misunderstandings and address any concerns that led to the deactivation of my account. If necessary, I am more than willing to provide additional information or documentation to support my appeal. My intent is solely to enjoy the benefits of the AAdvantage eShopping program while adhering to its terms and conditions.

  
  I kindly ask for your understanding and reconsideration in this matter. I am committed to maintaining the trust and security of the AAdvantage eShopping community and pledge to uphold the program's guidelines moving forward.

  Thank you for taking the time to review my appeal. I sincerely hope for a positive resolution that will allow me to resume my participation in the AAdvantage eShopping program. Please feel free to contact me at *********************** if you require any further information or clarification.

  
  Regards,

  Zhenyu

   

   

  

  Business Response

  Date: 08/31/2023

  We will respond on the case we have in our system before the end of today.

  Thanks,

   

  *********************, Manager, AAdvantage eShopping Customer Care

  Customer Answer

  Date: 09/10/2023

  any update? 

  
  
  Regards,

  Zhenyu

   

   

  

  Business Response

  Date: 09/11/2023

  We have responded to the member through their inquiry on our CRM system on 08/31/2023 confirming the following - 

  "This member has 2 AAdvantage eShopping accounts with us - 1 that they requested to be deactivated on 07/03 because AA had already deactivated it and given the member a new AAdvantage number. The second one was blocked by AAdvantage eShopping because the member has patterns of shopping and returns which indicate attempts of suspicious behavior which are not in line with the spirit of the eShopping program. The member's eShopping accounts will not be re-activated at this time."
  

  Thank you,
  
  *******
  Director, AAdvantage eShoppingSM Customer Care

   

  Customer Answer

  Date: 09/12/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Can you at least let me know what causes the problem? I use the shopping portal for over 3 years and I have consistently shopping patterns. I do many online shopping and I didn't do anything fraudulent, I use my own credit card to place orders and earn AA miles. ******* like bestbuy and HP sometime cancel my order and refund, but it is not my intention for them to cancel my order at all. Most of my orders went through and I earned my miles accordingly.

  
  This is not how you should treat a loyal customer!!
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Zhenyu

   

   

• Initial Complaint

  Date:08/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 19, 2023 I went to ************************************ and linked to ********************** to place an order and received 1x American Airlines loyalty points on my order. Chewy is claiming I didnt earn these points, but I have followed up with Catera numerous time by email and provided additional information, included a screen shot from my aadvantageeshopping account showing a my tracked visit to Chewy thus earning the points. I have emailed Catera on 7/11, 7/13, 7/17, 7/21 and 8/15 but have not yet reached a resolution.

  

  Business Response

  Date: 08/17/2023

  Thank you for reaching out.

  We will be in touch today regarding this Chewy order through the open case in our system.

   

  Thanks,

  *********************, ********************** AAdvantage eShopping

  Customer Answer

  Date: 08/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************