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Business Profile

Pharmaceutical Research

Takeda Pharmaceuticals America, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Takeda Pharmaceuticals America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Takeda Pharmaceuticals America, Inc. has 10 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was taking a small does of Vyvanse for around 4-5 years, paying $30 a month co-pay with insurance and using the ** savings card. Once the generic came out, Takeda completely discontinued all savings programs. I tried the generic and it does not work well with numerous unwanted side effects. I also tried numerous other ADD medications without any luck and also encountered many side effects. Vyvanse name brand seems to work the absolute best. I tried calling Takeda and both the representatives I spoke with, and the automated system say if you were utilizing any savings program, they have all been discontinued and the response basically being, figure it out and talk with your provider for other options. My cost for the Vyvanse is now $150 with insurance. I feel this is predatory in nature for a company to completely remove all savings and leave the consumer hanging. I believe they trying to recoup the costs since the generic came out and pass the loss back onto the patients which is an unethical business practice. Takeda was only helping patients with their discount programs and assistance programs when they were making a significant profit. Vyvanse has made a significant positive impact on my life and Takeda is taking away that for corporate financial gain and greed. Article: *********************************************************************************************************** Spoke with ******* ********** number) on 6/18/24, who stated there was nothing that can be done or anyone higher I could speak to, all discount programs were completely discontinued after the generic came out. He suggested I contact the customer service number and speak to someone in medical information. That rep stated the same thing and was not able to transfer me to someone higher.

      Customer Answer

      Date: 06/29/2024

      I have not heard from the business in response to my complaint. I did email the executive staff to try to get an answer but have not heard anything yet. 

    Takeda Pharmaceuticals America, Inc. is NOT a BBB Accredited Business.

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