Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over 3 weeks I’ve been trying to return two auto parts to AM auto parts and they have been doing nothing but playing games. Bouncing me from one thing to the next. All I needed were return shipping labels and they kept playing hide n seek.

  Business Response

  Date: 05/25/2023

  Hello,

  Thank you for contacting us. We had originally sent the label to you through eBay as this is where the parts were purchased through. When you contacted us via email, we then attached labels to the emails. Labels have been sent in the past two days so please let us know if you have any difficulties obtaining the labels. 

  Please let us know if we can assist you further.

  Thank you,

  AM-Autoparts

  Customer Answer

  Date: 05/25/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20093517, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Ruston Kinnan

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased sellers product as described on their ad. When I received the incorrect/incomplete order. The seller then changed the description of their ad, and proceeded to tell me that I ordered incorrectly and the order was fulfilled correctly. Fortunately, for me, I took a screenshot of their ad and sent it to them, informing them that they are liars, and that theyre in violation of the fair trade act. They proceeded to tell me that the order has been fulfilled correctly, even with visual proof that it was not.

  Customer Answer

  Date: 03/14/2023

  I want my order fulfilled as advertised at time of purchase. Seller changed ad once i informed them the order was incomplete.

  seller needs to ship me a LH Fender liner  to complete my order.

  see attached screen shot of advertisement at the time of my purchase.

  Business Response

  Date: 03/15/2023

  Hello,

  Thank you for taking the time to process this BBB complaint. We are currently further investigating this situation and should have a suitable response as soon as possible. 

  We appreciate your patience while we follow up. 

  Thank you 

  Customer Answer

  Date: 03/16/2023

  
  Complaint: ********
  
  I am rejecting this response because: The only acceptable response is that they will  honor their advertisement at time of purchase and hold the  person in their organization responsible for their mistake. There are laws in place that prevent companies for engaging in deceptive practices like this company is engaging  in.
  Sincerely,
  
  *******************

  Business Response

  Date: 03/16/2023

  Hello,
  
  I am contacting you in response to the feedback you recently submitted regarding your Inner Fender Liner. We sincerely apologize for any inconvenience. After reviewing this further, we have updated our listings to eliminate any confusion going forward. Due to the error, we have gone ahead and processed the replacement for the correct Driver Side Inner Fender Liner for the inconvenience. Please allow 3-5 business days for the replacement to arrive. 
  
  Please let us know if you have any further questions. Have a great day!
  
  Your Reference ID #:*************
  Thank you,
  ****
  AM-Autoparts
  Customer Service Hours of Operation:
  Mon-Fri 8:00am-8:00pm EST
  Saturday 8:00am-4:30pm EST
  Visit us at: www.am-autoparts.com

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered front replacement struts for my 2000 buick lesabre and they sent me ones that will not allow me to safely operate the vehicle. They are so tall and stiff that the front end of my car is very high and it makes the car swerve around when I hit bumps in the road. My headlight are pointing up at other drivers because my front end is so high. I ordered different parts to replace these struts, so I just want to return these struts that obviously won't work for me, they told me that it should be fine the way it is and ceased communication. I have been buying parts from this company for years. It's a shame to see good customers be treated this way. I just want to return the struts and get my money back. The listing shows a ten year warranty, I only had them on the car for one day. The pictures show the original strut compared to the new strut, there is obviously more coils in the new spring, causing the car to ride very tall, there was never that much clearance between the tire and the fender, this is my third buick lesabre.

  Business Response

  Date: 01/31/2023

  Hello, thank you for contacting us. We are sorry to hear you have encountered an issue with the front struts received. We have gone ahead and issued a refund in the amount of $213.54 which will populate back to your account within 1 to 3 business days. Please let us know if you need any further assistance, thank you.

  Customer Answer

  Date: 02/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:01/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some headlights for my truck and they are not the correct lights for my truck, although their description says they are. Tried going through AM Auto Parts steps to return these and the page is not available. Cant contact by phone, only email, in which they dont respond! This is a complete joke and I hope I didnt get scammed

  Business Response

  Date: 01/25/2023

  We have gone ahead and sent a *** prepaid label to the customers email to assist with the return of the parts. Once the headlights are returned, we will process a full refund. Please let us know if you need any further assistance, thank you.

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought headlights that came in defectived....can't return because the link they sent me does not work..spent over 500 dollars ...phone number doesn't receive calls strictly emails ..very disappointed and I feel scammed...

  Business Response

  Date: 12/21/2022

  Our customer service department was contacted and advised that the passenger side headlight arrived damaged. A replacement was set up and shipped out today, December 21st. 

  UPS TRACKING: 1Z1Y11Y70318155489

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased on Oct 27, 2022 at 7:41 PM.Order number ************** Total $129.68 (1 item)Sold by am-autoparts on **** Tracking number: *************************CV Axle Shafts ************************ Pair Set for ***** ****** Rogue AWD Unit price $122.34 Item number:132393392998 Item Id: ************ Buyer's Vehicle: 2011 Nissan Rogue SL Sport Utility 4-Door 2.5L 2488CC 152Cu. In. l4 GAS DOHC Naturally Aspirated I purchased two axle's from am-autoparts in two boxes on **** one for the front right and the other left side. After I got the parts I took it to a ****** dealer where I purchased the vehicle to have the axle's changed as the right side boot is ripped, the mechanic changed only the right side were it was ripped but did not do the left side; as the ""dynamic damper"" is missing on the axle; which they are fraudulently false advertised which they clearly show in the picture with ""dynamic damper"" and still advertising with it. So I have contacted them several times which they wasted week of time talking pictures, then again with pictures by opening the clear packaging which you can see clearly that it does not have ""dynamic damper"" , I even had to crawl under my car to take pictures or original part that shows ""dynamic damper"". They are acting like they don't know what they are selling. Then their excuse finally arrives "item should install just fine" then after I told me you are advertising with it then their excuse "We do not currently offer the axle with the dynamic damper". How am I suppose to return it when right side has been changed. Desired Resolution : Partial Refund for the missing ""dynamic damper"", or send me missing dynamic damper, or send me correct part that advertised with dynamic damper. Or I return the left side axle and you refund me half way.

  Business Response

  Date: 11/17/2022

  The "dynamic damper" is something that is not always needed depending on the design/manufacture of the axle.  Those dampers are simply balancers that are there to balance it out to prevent any vibration.  Our axle is completely balanced without this damper, so it is simply not needed.  All but one of the images in our listing show a bare axle shaft, which is the type he received.  

  The customer ordered through **** which does not permit partial refunds.  The customer can either send both back for a refund or install them.  They are free to submit a return request through their **** account or contact **** for further assistance with this order.

  Customer Answer

  Date: 11/17/2022

   
  Complaint: 18416290
  
  I am rejecting this response because:

  Seller clearly does not know what they are talking about, the driver side, front left by manufactures specifically indicates in their service manual that axle suppose to have "dynamic damper" for the CVT transmission, as the axle is very

  close to the wheel which is require for the left driver side. This vibrations and natural resonance caused by CVT transmission. As all axle's suppose to be balance to a decree for all the vehicles.
  

  The picture s-l1600.jpg  is the picture from **** where the seller false advertising that it has "dynamic damper" for left side, and seller right now is lying that they send me that. I have added the pictures that I have send to the seller during communication on ****.  This is what I received.  The passenger side which does not require "dynamic damper"  as it far away from the wheel was changed I just can't take it off and just send it to you, as the right side is perfectly fine, and I am not complaining about right passenger side at all, it the left driver side that missing  "dynamic damper"; which I am complain about.
  

  Several minutes ago I just spoke with **** and they told me yes they do allow partial refunds. Where in the world did they get that **** does not allow partial refunds?

  Please call **** and conform it your self.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/19/2022

  Hello, Your order is covered by **** Please submit an **** return request and we will gladly take the parts back for a full refund. Thank you

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18416290
  
  I am rejecting this response because:

  As I have indicated the right side has been installed on the vehicle, I would like to return the driver left side only which was

  fraudulently advertised that it comes with ""dynamic damper"" which you send me did not.

  Would I get my money back? if I send you the one I got scammed left side?
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/23/2022

  This was purchased through **** which does not allow partial refunds.  The customer can simply submit a return request with **** or have **** step in to review their case.  As stated before, that damper is not a necessary part and ours did not come with it because the part is totally balanced from factory.  That piece is basically a balancer that is not always needed. 

  Customer Answer

  Date: 11/23/2022

   
  Complaint: 18416290
  
  I am rejecting this response because:

  Yes **** allows partial refunds I spoke with them so stop lying about it, And in previews reply I told you about purpose of it,

  you don't know what you are talking about. If you don't want to do return then refund $35.00 for missing parts.

  Take responsibility for scamming me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order rotor set for my car on the AM website when I installed only front ones fit but the back ones were wrong. I try to contact them to resolve my problem but they don't want to accept partial returns because I already installed front set. They still sell correct parts on the website but they just refuse to exchange.

  Business Response

  Date: 10/24/2022

  Hello,

  Thank you for taking the time to leave a review with us. We apologize but we do not have an exchange policy and are unable to change out the parts for an item that will be able to fit. We have already processed this refund back to your account. Please let us know if you have any further questions.

  Thank you,

  AM-Autoparts

  Customer Service

  Customer Answer

  Date: 10/25/2022

   
  Complaint: 18179096
  
  I am rejecting this response because:
  This is bad business practice after selling me half right and half wrong parts they refuse  to exchange wrong ones for correct part. This created inconvenience and expenses on my side, they only offer me a refund if I shipped wrong part and pay for shipping cost.  Customer Service has limited knowledge about product and parts they are selling, no help at all.

  I wouldn't recommend this business to anyone. 
  Sincerely,
  
  *********************

  Business Response

  Date: 10/26/2022

  I apologize for the inconvenience. We do not have an exchange policy or program in place. Once we receive the parts back we will process the refund. 

  
  Thank you

  AM-Autoparts

  Customer Service

  
  

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18179096
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************