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Business Profile

Bookkeeping Services

Ben P Phanmalal Insurance & Tax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bookkeeping Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my first time having a tax preparer in years and I received a letter from the *** stating there was something wrong with my taxes.********************** signed off on preparing my taxes. I Only have W2s. It's not a complicated tax situation.Never received a call except to say it was approved and ready for me to sign on 4/25/24. I've been calling and I keep receiving the voicemail with no callback to explain. I will not use their services again and do not recommend them.

    Business Response

    Date: 06/16/2024

    Thank you for bringing this issue to our attention. We understand that any letter from the *** would cause alarm & concern. We are happy to assist you in the matter. However, we need to see the letter to determine if there was in fact something wrong with the preparation of the tax return as you claim or not, and how to best respond to the letter. We are happy to set up a time for you to bring in the letter.
    Thank you for taking the time to call us. We are sorry we missed your calls. Please understand, due to our volume of calls, we are not always able to pick up every phone call right away. If you kindly accept the option to leave a voicemail with a phone number to call back, we would be more than happy to help you. But now that we are aware of the issue, we look forward to contacting you!

    Customer Answer

    Date: 06/17/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    I did call your business multiple times and left a voicemail. I work 9-5pm and I'm pregnant, therefore; timing is limited. The only way to get response from this business was going through the BBB. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Tichina

     

     

Ben P Phanmalal Insurance & Tax is NOT a BBB Accredited Business.

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