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Business Profile

Light Haul Trucking

College Hunks Hauling Junk and Moving Boston North

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Haul Trucking.

Complaints

This profile includes complaints for College Hunks Hauling Junk and Moving Boston North's headquarters and its corporate-owned locations. To view all corporate locations, see

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College Hunks Hauling Junk and Moving Boston North has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired College Hunks Hauling ***************************** **********************************************************. To complete a move from our apartment to our townhome on September 1st 2024. During the move the movers did not bring proper equipment (did not even bring a dolly, had to borrow ours) and in the process of moving damaged a leather couch, dinning room chair, and box spring. When agreeing to the move we had purchased their additional coverage. Since that date we have made multiple attempts to resolve and be compensated for the damage per their contract and insurance policy we paid extra for with no response. Message and emails are going unanswered to a ***** *** Moving Operations Manager. Attempts to call the main line number result in us being told a case is open and someone will call us back.

      Customer Answer

      Date: 11/12/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** ********

    College Hunks Hauling Junk and Moving Boston North is NOT a BBB Accredited Business.

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