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Business Profile

Building Materials

Maki Building Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for Maki Building Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Maki Building Centers has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/14/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased siding for a house I was building in the spring of 2022. I returned 1 box of siding on September 2nd 2022. The siding cost $900.00 and the tax was $56.25. It took two years and me reaching out to multiple people at the company to finally get a refund for that product. In the meantime I was being charged interest for the 23 months on a box of siding that I no longer had in my possession and come to find out, was returned to the original manufacturer. The total refund of tax and product was $956.25 with a 1.5% interest rate. The 2 years worth of interest is equal to a couple hundred dollars that the company is refusing to pay back to me. They also closed out my account without notification and I received no notification from the account department, sales department or managers for payments, products that had been delivered to the store or the status of said credit. I also reached out to the store manager several days ago and still have not received a response.

      Business Response

      Date: 08/27/2024

      BlueLinx has a 30 day return policy.  This is the company we ordered the siding from.  We issue credit when we receive credit.  Because it was returned to us on 9/2/22 they would not take the product back or issue us credit.  On 8/12/24 customer was communicating with or assistant manager in our ******* location.  Without doing the proper research credit was issued to customer for ******.  End result we lost 956.25.       

      Customer opened a 30 day charge account with us signed and dated 2/16/2022 agreeing to our 30 day terms.   

      On 1/30/23 we received payment on invoices due 6/30/22 - 1/31/23   500.00

      On 3/6/2023 we received payment for invoice due 6/30/22   10,000.00 

      On 4/8/2023 we received payment on invoices due 6/30/22 - 7/31/22   8,000.00

      On 6/29/2023 we received payment for invoices due 7/31/22 -10/31/22   2,000.00

      On 11/6/23 we received payment for invoices due 10/31/22 & 11/30/22   400.00

      On 2/29/2024 we received payment for invoices due   11/30/22 - 2/28/23   300.00

      On 6/5/24 we received payment for invoices due   2/28/23 - 6/30/23   700.00

      These are a few samples of the past payment history that was the cause of the account being closed. 

       

      Customer Answer

      Date: 08/28/2024

      I would also like to add that we were never contacted about late payments. No one notified us and the sales representative always told us everything looked good. We also communicated with them that it was a construction loan and we were werent given payouts from the bank until the bank inspected the work. Which again we were told from multiple sales representatives that it wasnt a big deal. They dealt with this all the time. Better communication would be in the best interest of this company. Especially since we got mixed statements depending on the person we talked to and the day we talked to them. 

      Customer Answer

      Date: 08/28/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I am not actually satisfied with the response and believe I am still owed money but as a mother of young children; I dont have the time or energy to continue to go back and forth and will be using other companies in the future that actually offer cheaper prices for the same product.

      Sincerely,

      ***********************

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