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Business Profile

Handyman

Dirty Hands Home Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brief Timeline 06/25/2024: Nick commented on a post on the app ********** where I was looking to replace my front door 06/25/2024: Nick arrived to my house same day to assess the front door 07/30/2024 Nick stops by to "double check the measurements" and collect payment. We paid Nick $4,103.44 via ***** (told "Door will be in the last week of September or first week of October which is when the work will be completed") No subsequent communication until;10/10/2024: Texted Nick asking for update, door supposedly arrived broken but we were told new one will be in before end of October 11/07/2024: Texted Nick asking for update, no new news 11/21/2024: Asked for refund (1st time) told he will get in touch with company tomorrow 11/30/2024: Asked for refund (2nd time) and sent ***** refund request for money back. Nick stated he left a voicemail for me last Saturday (see phone records, no missed calls from him) He stated door done, will be in Wednesday 12/04/2024: Nick texted stating the door will be "good to go tomorrow morning"12/13/2024: Nick states he has no free days to install the door until "middle of January" I ask him to patch the door and he says "Ill come by one day this week and take a look..." He never comes. 01/02/2024: I ask for a plan for the door, he says he will come by "Monday or Tuesday". I ask when he can realistically install the door and he says he thought we discussed March or April. (see texts for more details)I ask for a refund (3rd time) and he tells me he doesnt have the money, "I need you to work with me here" I ask for a photo of the door, a receipt to prove purchase of the door, he tells me he will find it "tomorrow when I go to the shop" (01/03/2024) however no photo or receipt provided. 01/04/2024: Police report made at ******* **, however they called him and recommend he pay me back, no court case filed yet.

    Business Response

    Date: 02/12/2025

    In late September I lost a storage unit and had several things happen in my personal life that left me with no home, no vehicle and slowing business. I was going my best to try to get the storage unit back to gain access to the door so I could install it for my customer. Unfortunately that didn't happen. She then txtd me asking for return of her money. I asked her several times to sign an *** so that I could ensure that my business would not be hurt because it would result in my inability to pay. She refused. I agreed to a payment plan anyways and she has received all of her payments in accordance with our written agreement. 

Dirty Hands Home Services is NOT a BBB Accredited Business.

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