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Business Profile

Carpenter

R&S Home Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpenter.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have uploaded the documents in regard to my problem

    Business Response

    Date: 02/14/2023

    This complaint is between him and his bank. I do not have his $1000 dollars my credit card processing *************** point of sales has put it on hold awaiting ********************** to send an email from chase bank showing it was resolved. This gentleman is slandering my reputation over something that he needs to resolve. I've tried several times talking to him and he obviously don't want to go through the process to resolve it. I no longer want to deal with him because he keeps asking me how I know him. The simple solution is for him to simply have his bank get in touch with Square and so they have proof the matter was resolved and Square will send his money back to his bank. Thanks ************************ 

    Customer Answer

    Date: 02/14/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] this complaint has nothing to do with his credit card, he overcharged me and it was put on my credit card and he owes me the $1000.00 that he overcharged me intentionally.

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

    Business Response

    Date: 02/14/2023

    It's between hin and his bank. He doesn't want to listen to the facts of the matter and I no longer want to keep explaining it to him. I  have zero complaints for the past 30 years I've been doing my work. If he wants to contact a lawyer that will understand the procedure he was told to go by with ***** bank than thats up to him. I don't have his money his bank had it put on hold, so therefore I don't owe him anything.  Good day *********************** 

R&S Home Improvements is NOT a BBB Accredited Business.

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