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Business Profile

Garage Door Repair

Universal Garage Door and Repair Lynn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Door Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The main reason for filing this complaint is that our home was inspected and it was determined that the garage door that was installed by this company is not to code and is a safety hazard, making it illegal.The opener is plugged into an extension cord when it is supposed to have it's own fixture in the ceiling. Also, the safety monitor, so the door doesn't close on a car or person, was never connected.This company was very difficult to work with. Their first employee started the job and then went out of the country without notice or any communication for days. The owner was not cooperative at all and when the job was finally completed by another employee, I was asked to pay more for his labor. In the end I paid $5,600, when the insurance company gave an estimate of around $1,800.We would like to job to be completed so that it is to code, but I would happily take a settlement from them in order to pay someone else to fix what needs to be done.Thank you.

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